Crynodeb o'r swydd
- Prif leoliad
- Referral Hub Administrator
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 222-LS-ICS-325
- Cyflogwr
- West London NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- St Bernards
- Tref
- Southall
- Cyflog
- £27,129 - £28,649 Per Annum Inclusive of HCAS
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 02/08/2024 23:59
- Dyddiad y cyfweliad
- 08/08/2024
Teitl cyflogwr
![West London NHS Trust logo](https://static.trac.jobs/employer-logos/50.png)
Referral Hub Administrator
Band 3
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Trosolwg o'r swydd
Ealing Community Partners / West London NHS Trust are seeking to recruit professional permanent band 3 team administrators to join the Ealing Community Partners Referral Hub.
The referral hub has about 30 staff, both clinicians and administrators, working around the clock to facilitate both urgent and routine pathways to in-excess-of 85,000 referrals per year for the majority of the Community Health Care services within Ealing.
The role will require you to work closely with other administrators and clinical staff across the ECP localities, GP surgeries, team leads, patients and their relatives, while handling sensitive personal data.
The ideal candidates will have excellent written and verbal communication, a warm telephone manner, strong administration skills and good IT knowledge, with the ability to work flexibly within a team in a challenging environment of a 24 hour 7 days a week office.
Prif ddyletswyddau'r swydd
The role is varied and duties include:
· Checking patient eligibility.
· Registering all referrals on the SystmOne IT platform.
· Maintaining and reporting on service-specific waiting lists.
· Requesting clinical triages when indicated.
· Sending appointments directly by letter or arranging on the telephone after patient responses to opt in texts/letters.
· Answering patient enquiry telephone calls; giving basic information when able, or transferring the call to the specific service treating the patient or escalating to team management.
Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.
Gweithio i'n sefydliad
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Manyleb y person
Qualifications and Education
Meini prawf hanfodol
- GCSE or equivalent in English and Maths
Experience
Meini prawf hanfodol
- Significant experience of working in an administrative capacity
- Knowledge of the database System 1
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
Meini prawf dymunol
- Experience of working in an NHS setting
Skills and Abilities
Meini prawf hanfodol
- Demonstrable knowledge of MS Word, Outlook and Excel
- Demonstrable knowledge of Microsoft PowerPoint
- Accurate data entry and typing skills
- Excellent written and verbal communication skills
- Ability to work unsupervised
- Ability to prioritise own workload
- Ability to work within a team
- Able to deal with difficult/emotional callers
Meini prawf dymunol
- Demonstrable knowledge of E-Procurement system
- Demonstrable knowledge of System 1 database
Personal Qualities
Meini prawf hanfodol
- Self-motivator
- Capacity to manage a demanding workload
- Good inter-personal skills
- Good team-player
- Corporate loyalty and behaviour
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Alex Olalobo
- Teitl y swydd
- Referral Hub Administrative Team Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda West London NHS Trust yn Gwasanaethau gweinyddol neu bob sector