Job summary
Employer heading
Cancer Care Co-ordinators
Band 4
Job overview
We have a number of exciting opportunities for Cancer Care Co-ordinator’s to join our clinical and medical oncology teams.
The successful candidate will be passionate about making a difference to patients diagnosed with cancer. If successful you will be offered an opportunity to work within one of the specific oncology specialities across the clinical teams.
Excellent communication, organisational and prioritisation skills are essential.
Main duties of the job
The primary aim of this role is to support the Advanced Clinical Practitioner (ACP) and Clinical Nurse Specialist (CNS) Teams.
The post holder will play a key role in the organisation of services, both by supporting the ACP/CNS’s administratively and by providing a single point of access for patients with the aim of optimising outpatient care.
They will support the ACP/CNS’s to deliver quality cancer care to and will also help to facilitate Holistic Needs Assessment (HNA).
This is an exciting opportunity to join and support the CNS teams and patients through their cancer pathway and therefore the job description is not exhaustive and will adapt to suit the needs of the service.
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
- Provide administrative support to the ACP/CNSs.
- Book and outcome telephone clinic appointments
- Maintain the patient Database and ensure all of the information is up to date and accurate
- Order supplies and patient information as requested by the CNSs. Assist the CNSs with the management of the patient pathway ie ensuring that appointments have been requested and booked.
- Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
- Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage telephone and email enquiries, using a risk assessment framework.
- Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
- Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggie’s and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
- Demonstrate the ability to recognise situations that require rapid response from a health care professional (ACP, CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
- Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
- Ensure accurate documentation of patient care in accordance with hospital policies and standards.
- Assist the CNS’s with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group
Professional/Clinical Leadership:
· To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
· Support clinical developments and projects to promote excellence in patient care.
· Attend and participate CNS Away Days and Strategy Meetings
· Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.
Education and Development.
- To participate in annual appraisal and accept personal responsibility for growth and development within the role.
- Ensure compliance with Trust essential training.
- Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
- Together with other professional colleagues, develop information and resources for patients and their carers.
Research and Audit
Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change
Person specification
Qualifications
Essential criteria
- GCSE English Language and Mathematics or equivalent qualification
- NVQ Level 3/ equivalent knowledge and experience
Desirable criteria
- Communication Skills training
- Evidence of continued role development
Experience
Essential criteria
- Experience working within the oncology setting
- Experience of multi-professional working
- Experience of providing administrative support
- Experience of working with Colorectal and Anal Cancer patients
- Experience of face to face/telephone contact with patients
Desirable criteria
- Experience in use of data and database management
- Awareness of the Audit process
Skills
Essential criteria
- Ability to work effectively in a team
- Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills
- Ability to communicate both verbally and non-verbally with people at all levels, showing empathy
- Accurate written communication
- Recognition of own limitations
Desirable criteria
- Working knowledge of Microsoft Office with intermediate keyboard skills
Knowledge
Essential criteria
- Understanding of person-centered care
- Understanding of health and social care environment
- Basic understanding of Colorectal and Anal cancer treatments
Desirable criteria
- Understand difficulties faced by people affected by cancer
VALUES
Essential criteria
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Able to observe strict confidentiality
- Recognition of own limitations
OTHER
Essential criteria
- Be able to manage time effectively, and be flexible to meet the needs of the service
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Gemma Jones
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 07931709218
List jobs with The Christie NHS Foundation Trust in Administrative Services or all sectors