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Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

• Provide administrative support to the ACP/CNSs.
• Book and outcome telephone clinic appointments
• Maintain the patient Database and ensure all of the information is up to date and accurate
• Order supplies and patient information as requested by the CNSs. Assist the CNSs with the management of the patient pathway ie ensuring that appointments have been requested and booked.
• Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines.  This may include a variety of methods, such as electronic or in person.
• Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
• Triage telephone and email enquiries, using a risk assessment framework.
• Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
• Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggie’s and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
• Demonstrate the ability to recognise situations that require rapid response from a health care professional (ACP, CNS or doctor) and respond appropriately.  Evaluate outcomes of care delivery with the registered practitioner.
• Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
• Ensure accurate documentation of patient care in accordance with hospital policies and standards.
• Assist the CNS’s with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group

Professional/Clinical Leadership:

·       To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.

·       Support clinical developments and projects to promote excellence in patient care.

·       Attend and participate CNS Away Days and Strategy Meetings

·       Recognise personal limitations and work within parameters of job description, or as guided by CNS.  Seek help appropriately.

 Education and Development.

• To participate in annual appraisal and accept personal responsibility for growth and development within the role.
• Ensure compliance with Trust essential training.
• Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
• Together with other professional colleagues, develop information and resources for patients and their carers. 

Research and Audit

Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change