Job summary
- Main area
- Informatics
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-THQ2140924
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £29,970 - £36,483 pa or pa pro rata
- Closing
- Today at 23:59
- Interview date
- 07/10/2024
Employer heading
Support Technician
Band 5
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
There is an exciting opportunity to join the EPR Operations team at University Hospital Southampton NHS Foundation Trust (UHS). The successful candidate will join an expanding team supporting a range of clinical systems across the Trust. You will respond to issues and questions from service users across the Trust and our external partners and resolve issues via the ticketing system, emails, phone, or face-to-face.
You will also supervise junior members of the team, and work with the team leads to guide process changes for the team.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
Degree or equivalent experience in application support
Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
Relevant experience in database master table administration/maintenance and ability to use SQL
Person specification
Qualifications
Essential criteria
- Degree or equivalent experience in application support
Knowledge and experience
Essential criteria
- Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
- Previous experience of working on a large project
- Evidence of supporting users through change
- Relevant experience of database master table administration/maintenance
- Proven system testing experience
- Good knowledge and understanding of Data Protection issues.
- Writing IT technical knowledge in simple plain English
Desirable criteria
- Previous or relevant experience of working within a Healthcare environment
- Basic knowledge of SQL
- Application Testing
- Basic knowledge of HTML or web-based design programs
- Evidence of technical/problem solving
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jason Blight
- Job title
- EPR Operational Lead
- Email address
- [email protected]
- Additional information
-
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