Job summary
- Main area
- Corporate
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4439
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- Trustwide
- Salary
- £29,970 - £36,483 Per annum
- Salary period
- Yearly
- Closing
- 30/09/2024 23:59
Employer heading
2nd Line Support Engineer (Infrastructure)
Band 5
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
An exciting opportunity has arisen within the ICT Department for a 2nd Line Infrastructure Support Engineer within the Infrastructure team supporting the North West Ambulance Trust with a focus on the Telephony and Network.
As the successful candidate, your primary role will be learning the Trust Networking and Telephony systems as well as assisting in day-to-day tasks and project work, of which you may have the opportunity of leading yourself when more senior.
You should have a minimum of 2 years of IT experience, it would be an advantage should you have some exposure to the following: Avaya Red Telephony, Cisco Network Hardware, Aruba Wireless and Palo Alto devices. Less experience would be considered if coming from a health care environment. Most importantly, you will have a desire to learn and a passion for the subject.
From Networking to Telephony technology, you will get to work with an array of technology. Key skills that will help you in this 2nd Line Infrastructure Support Engineer are:
- Windows Systems
- Avaya Telephony
- Aruba Wireless
- Cisco Hardware
Main duties of the job
This is a good time to join the Team as a 2nd Line Infrastructure Engineer, working on new deployments and improvements as we go through a Digital Transformation programme with plenty of exciting new project work and the ability to influence future developments.
You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.
The successful candidate should have a good attitude towards working and a desire to learn and be involved in all things within the Infrastructure Team.
The successful applicant will, after a suitable settling in period, join the existing ICT On-call rota for the out-of-hours support of critical applications
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Person specification
Skills / Competencies
Essential criteria
- Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
- Highly advanced keyboard skills and the ability to design and document technical process maps.
Qualifications and Knowledge
Essential criteria
- At least 2 years experience in an IT support role. Less would be considered if this experience is within the Ambulance Service.
- Evidence of continued professional and personal development.
Experience
Essential criteria
- Practical experience designing, implementing and maintaining Infrastructure systems to service requirements.
- Proven record of driving technology best practice in a healthcare environment.
Values and Behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Skills / Competencies
Essential criteria
- Logical approach to problem solving.
- Remains calm under pressure.
Qualifications and Knowledge
Essential criteria
- Demonstrable understanding of Infrastructure solutions, design, technology and standards
Values and Behaviours
Essential criteria
- Being at our best – professional and adaptable and takes pride in work.
- Making a difference – act with compassion, kindness and integrity towards everyone.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ian Tyldesley
- Job title
- Head of Infrastructure
- Email address
- [email protected]
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