Job vacancy: 3rd Line Support Engineer (Business & Critical Systems), North West Ambulance Service NHS Trust, Trust Wide

Job summary

Main area: Corporate
Grade: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 242-4443

Employer: North West Ambulance Service NHS Trust
Employer type: NHS
Site: Trust Wide
Town: Trust Wide
Salary: £37,338 - £44,962 Per annum
Salary period: Yearly
Closing: 07/10/2024 23:59

3rd Line Support Engineer (Business & Critical Systems)

Band 6

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Detailed job description and main responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Person specification

Qualifications and Education

Essential criteria

Educated to Degree level in relevant area or equivalent appropriate professional experience supporting complex ICT infrastructure.
Microsoft Certified Systems Engineer or equivalent
VMware Certified Professional

Desirable criteria

PRINCE II Foundation

Skills and Abilities

Essential criteria

Ability to maintain confidentiality and deal with situations in a sensitive manner
Able to communicate across wide demographic boundaries in an appropriate manner
Respects and applies patient confidentiality at all times
Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Good understanding of the need for and value of systems and procedures and how to implement these effectively in a high- pressure environment while maintaining an effective overview of potential technical risks before they become issues.
Develops and communicates a clear sense of direction keeping business focus in mind. Makes recommendations for the sake of the business not for the sake of new technologies.
Builds relationships and trust with ‘customers’, colleagues and suppliers in order to ensure quality services are delivered and maintained.

Desirable criteria

Strong management, motivational and leadership skills

Knowledge and Experience

Essential criteria

Proven practical experience of delivering IT and telecommunications services in an integrated environment.
Experience of the use of IT in a knowledge-based organisation and in cross-team working.
Experience of working with third parties, including outsource providers, to deliver quality IT telecommunications services
Substantial proven experience in the configuration and management of the following technologies: • Microsoft Windows Server 2016 and above • VMWare • Hyper converged infrastructure
Evidence of continual professional development
Prioritises work of self and others.
Plans ahead for short, medium and long term.
Monitors own and supplier performance against key performance indicators.
Handles many issues simultaneously.
Ensures information systems support organisational priorities.
Analyses and interprets complex data and makes medium to long term decisions
Works hard and achieves personal targets.
Focuses on the task and is not deterred by minor setbacks.
Looks for opportunities for self- development wherever possible
Not deterred even by apparently serious difficulties
Applies new concepts where solutions do not already exist
Identifies when changes are needed and Implements change, selling the benefits
Looks outside own area when suggesting new ways of working
Looks at situations with a whole organisation perspective
Demonstrates a positive customer attitude on the telephone, in writing and face-to-face
Tries to improve the commercial effectiveness of own area
Regularly works as part of cross-Directorate teams
Has expert knowledge of best practice in own field.
Be part of an on call team covering critical systems out of hours
Ability to respond to ICT on call incidents in a timely manner and travel to key sites to resolve issues.

Desirable criteria

Experience of working with: • ITIL methodology or equivalent • Exchange 2016 • SQL 2016 and above • Microsoft Office 365 • IIS

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)

Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.