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Trosolwg o'r swydd

This is an exciting opportunity to join our close-knit Digital Team in a dynamic, fast-paced role that offers abundant opportunities for skill development. As a 2nd Line IT Engineer, you will provide essential IT support to our clinical and operational teams, troubleshoot technical issues, and contribute to the maintenance and enhancement of our systems.

In this role, you will be responsible for delivering advanced technical support to resolve escalated issues and ensure optimal system and network performance. Working closely with our 1st Line Support and IT management teams, you’ll play a key part in delivering timely, effective solutions while maintaining a high standard of customer service.

As an NHS provider, we rely on specialised systems such as C3, Cleric, and GRS. While prior experience with these platforms is advantageous, comprehensive training will be provided. Our wider Digital Team is always available to offer guidance and support whenever needed.

Prif ddyletswyddau'r swydd

Key Responsibilities:

• Provide advanced troubleshooting for escalated issues, ensuring critical IT systems, servers, and networks operate seamlessly.
• Collaborate with 1st Line Support and IT teams to deliver prompt, effective technical resolutions.
• Participate in system maintenance, upgrades, and the continuous improvement of IT services.
• Travel between sites, including ambulance stations across Greater Manchester, to provide on-site support as needed.

Requirements:

• A proactive, self-motivated approach with a keen interest in healthcare.
• Strong technical skills with the ability to manage and resolve advanced IT issues.
• Familiarity with healthcare systems (C3, Cleric, GRS) is a plus, though full training will be provided.
• A full driving licence, as travel between bases will be required.
• Willingness to participate in on-call support, including weekday and weekend shifts.

Why Join Us:

You’ll be part of a supportive team with access to rich opportunities for professional growth, training, and development. Your contributions will directly impact the quality of care we provide to our patients and staff.

If you're passionate about technology and want to make a real difference in healthcare, we'd love to hear from you.

Gweithio i'n sefydliad

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)

Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours  for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.