Job summary
Employer heading
Neurophysiology Admin Support
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
This is an opportunity to join the Neurophysiology team at Ipswich Hospital and to support our senior secretary in the running of the department.
To ensure an efficient and well-organised administrative and reception service within the Neurophysiology Department to assist in the smooth running of the Department. To function as part of an integrated team within General Medicine, to provide a friendly, efficient and welcoming environment.
There will be opportunities for training and progression in the role.
Main duties of the job
You will:
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Liaise with senior secretary to ensure all admin work is being covered
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Book and send out clinic appointments as required
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Contacting patients by phone to arrange appointments
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Cancel and re-book appointments as required.
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To ensure clinics are booked efficiently to maximise capacity
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Manage waiting lists
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Book from PTL booking lists
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Receive and input patient referrals on Prism Computer system
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Input patient referrals on Lorenzo Computer system
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Reception duties: greeting and checking in patients attending all Neurophysiology investigations
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Previous office based administrative work
- Working with members of the public
- Working as part of a team
- Use of Microsoft Office
Desirable criteria
- Previous NHS admin experience
- Proficient in using Hospital Computer Systems (Lorenzo/Evolve)
Qualifications
Essential criteria
- GCSE grade 5/C or equivalent in English and Maths
Desirable criteria
- NVQ level 2 in administration/secretarial or equivalent
- Medical terminology
Knowledge
Essential criteria
- Confidentiality and Data Protection
- Customer service
Desirable criteria
- NHS knowledge of relevant work area
- Knowledge of current guidelines regarding patient appointments (PTL targets)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christine Harvey
- Job title
- Medical Secretary
- Email address
- [email protected]
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