Job summary
- Main area
- Administrative & Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-AC071124
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £26,530 - £29,114 per annum (pro rata)
- Closing
- Today at 23:59
- Interview date
- 03/12/2024
Employer heading
Specialty Admin Team Leader
Band 4
Job overview
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We have an exciting opportunity for motivated Speciality Admin Team Leaders to join our dynamic and friendly team in Cancer Care.
We are looking for enthusiastic individuals with supervisory experience to provide strong leadership for our teams of Patient Pathway Coordinators.
We welcome and encourage informal visits to the department to meet the teams and learn more about the service.
Cancer Care is a compassionate, dynamic and high-profile care group which covers a wide range of specialties from treatments for patients with cancer including chemotherapy and radiotherapy to a Regional Bone Marrow Transplant Unit. We are also the Regional Primary Treatment Centre for Teenagers
Business hours are between 8am to 6pm Monday – Friday.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
Working closely with your colleagues you will lead a team of Patient Pathway Co-ordinators and Administrators working across a range of clinical areas.
You will work within a dedicated speciality clinical area to provide advice and guidance to co-ordinate the admin team processes for the patient’s pathway. You will be responsible for the smooth running of the patient’s journey by ensuring that streamlined administrative processes revolve around the patient and their individual needs. You will be involved in service delivery for the Speciality Admin Team including implementing new processes.
You will provide cross-cover for other Team Leaders within the Division to ensure a consistent and effective administration service is always maintained.
This is a busy role, and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and a desire to provide a first-class service for patients and clinical teams. You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations.
In return, this post offers excellent development opportunities.
Person specification
Qualifications / Training Required
Essential criteria
- Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- RSA 2 word processing / typing or equivalent experience
- Proficient in all aspects of Microsoft Office
Desirable criteria
- Knowledge of medical terminology
- Knowledge of Alden System
- Evidence of personal development
- Diploma level qualification
- Courses/further study attended
Previous or relevant experience necessary
Essential criteria
- Administrative and organisation experience
- Experience as a patient services secretary linked to a clinical service or customer focused environment
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Experience in a supervisory role
- Experience of complex staff
Desirable criteria
- Use of hospital computerised patient systems
- Experienced Healthroster / ESR software user
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah Wilmore
- Job title
- Associate Operations Manager
- Email address
- [email protected]
List jobs with University Hospital Southampton NHS Foundation Trust in Administrative Services or all sectors