Job summary
- Main area
- Hepatology
- Grade
- Band 3
- Contract
- Fixed term: 10 months (Until 31.10.2025)
- Hours
- Part time - 18.5 hours per week
- Job ref
- 430-MED2031A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Medicine Nurse Practitioners (Dept)
- Town
- Milton Keynes
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/12/2024 23:59
Employer heading
Hepatology Administrative Assistant
Band 3
Job overview
Hepatology Administrative Assistant
Department: Gastroenterology
Band: 3
Hours: 18.5 per week, all MKUH roles will be considered for flexible working
10 months Fixed Term Contract until 31.10.2025
An exciting opportunity has arisen within the Gastroenterology (Hepatology) department for a part time Administrator on a 10 month fixed term contract.
The postholder will be maintaining databases, booking clinic appointments via letter and telephone, sending outcome letters/ emails, and completing general admin duties, including telephone calls and ordering supplies.
The successful applicant must be able to demonstrate good administrative skills and have previous, relevant secretarial/ administrative experience working within a clinical environment.
They must have experience of working within a busy environment and strong IT skills. A flexible approach to the needs of the department is essential.
Interview: w/c 9.12.24
Please note that we are not able to offer sponsorship for this role.
We care We communicate We collaborate We contribute
“65% of Administrative and Clerical colleagues report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns.”- NHS Survey, 2023 (NHS Staff Survey 2023).
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient support to a team liaising with patients, doctors, hepatology specialist nurses and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
Working for our organisation
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
· To work as a member of the Hepatology Administrative team to provide daily assistance, giving confidential administrative support.
· To assist with all administration duties relating to the safe, effective, and responsive day-to-day running of the service.
· To assist in maintaining required levels of access at all times, for patients and referrers of the specialist service.
· Provide a high standard of administration support to the service by typing correspondence and reports, organising meetings, maintaining diaries and managing a comprehensive filing system.
· Organise and manage own workload and act independently within appropriate guidelines.
· To provide a polite and efficient service to visitors if required. Able to negotiate with patients whose first language is not English; preparing new patient medical notes; making patient appointments; entering data onto Excel spreadsheets and databases.
Please refer to the attached Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent
- Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3
Desirable criteria
- Typing qualification or equivalent experience
- ECDL qualification or equivalent
Experience
Essential criteria
- Relevant secretarial/ administration experience working within a clinical environment (calls, patient queries, letter support, data entry, booking/cancelling appointments)
- Experience of using IT/Patient data Systems
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- General office duties - working in a busy environment dealing with large numbers of the general public
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Understanding confidentiality, Information Governance, and the Data Protection Act
Desirable criteria
- NHS experience and hospital environment
- Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results)
Skills
Essential criteria
- Ability to deal with confidential/sensitive information
- Ability to work autonomously and proactively
- Highly developed interpersonal and communication skills
- Experience or working in a team and developing effective working relationships with staff at all levels
- Highly developed organisational skills and attention to detail
- Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
- Manage and interpret data correctly to inform decision making
Personal and people development
Essential criteria
- Present a professional approach at all times
- Self-motivated and enthusiastic
- Willingness to undertake training sessions to develop self and improve service provided to patients
- Stay composed with conflicting priorities
- Ability to be flexible and use initiative
Communication
Essential criteria
- Within own team and between teams
- Building key relationships
- Excellent verbal and written communication skills
Specific requirements
Essential criteria
- Able to perform the duties of the post with reasonable aids and adaptations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Stewart
- Job title
- Operations Support Manager - Medicine
- Email address
- [email protected]
List jobs with Milton Keynes University Hospital NHS Foundation Trust in Administrative Services or all sectors