Job summary
- Main area
- MSK Physiotherapy West
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-CHS810
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- MSK Physiotherapy - West
- Town
- Reading
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 29/11/2024 23:59
- Interview date
- 12/12/2024
Employer heading
MSK Physiotherapy Administrator
Band 3
Job overview
Berkshire Healthcare are seeking a dedicated Physiotherapy Administrator to join their Musculoskeletal Physiotherapy Outpatient team based at 57-59 Bath Road, Reading. This is a 37.5 hour a week role.
We are looking for candidates with excellent customer service skills who would enjoy working within a dynamic and friendly team. The successful candidate will need to have excellent communications skills, be organised and flexible, be able to demonstrate their ability to work on their own as well as work in collaboration with others. They will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient’s.
The role will involve both patient facing and data inputting aspects and is an exciting opportunity for someone who wants to develop their administrative skills.
Main duties of the job
- Take responsibility for digital referral management and new patient bookings
- Liaise with necessary services to support and assist patients as needed, such as patient transport and interpreting services.
- Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
- Collect data and statistics to assist management in guiding the service direction.
- Work flexibly in response to the needs of the patients, service and physiotherapists.
- Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for you to be considered for this role:
-
Excellent written and oral communication skills
-
Good computer skills across Microsoft and database software
-
Ability to organise and prioritise
-
An approachable and helpful persona with the ability to empathise
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualifications/Training
Essential criteria
- NVQ3 or equivalent qualification/experience
- Basic knowledge of administration and/or office procedures
- Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
- Knowledge and experience of using a variety of software programmes/packages
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Olivia Clarke
- Job title
- MSK Physiotherapy Locality Lead
- Email address
- [email protected]
- Telephone number
- 07929 826819
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