Job summary
- Main area
- Portering - E00236
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 413-89670-EF-SD
- Employer
- The Christie NHS Foundation Trust
- Employer type
- NHS
- Site
- Portering - E00236
- Town
- Manchester
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 12/12/2024 23:59
Employer heading
Porter
Band 2
Job overview
The portering department transfers patients, goods and any other items around the trust in a prompt, professional and efficient manner. Porters respond to requests for their services as quickly as possible in order to provide a positive patient experience in a safe professional manner and first-class service that epitomises the Christie reputation.
This is a position that includes a whole spectrum of duties, from showing compassion and care for patients and relatives to physically demanding tasks such as moving and storing gas cylinders or furniture.
The successful applicant will be on the front line and will be expected to be always polite and respectable.
This is a permanent contract of 37.5 hours per week. This will include a Saturday 0600-1400 shift.
Main duties of the job
The purpose of the portering department is the transfer of patients, goods, and any other items around the trust in a prompt, professional and efficient manner.
It is essential that all porters respond to requests for their services as quickly as possible to provide a positive patient experience in a safe professional manner and first-class service that epitomises the Christie reputation. This position sits within the service agreement with HCA and relates to the service provided by HCA and The Christie Private Care partnership.
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
To transfer all patients throughout the trust estate in a prompt, professional and efficient manner as requested using appropriate means of transport, using the portering management software TeleTracking.
To transfer goods throughout the trust estate in a prompt, professional and efficient manner using the portering management software TeleTracking.
The collection of specimens from wards/depts. and delivery to the laboratories in a prompt, professional and efficient manner using the portering management software TeleTracking – training for which will be provided.
The collection of blood products from the blood room and delivery to wards/depts. in a prompt, professional and efficient manner as per blood products transfusion training and procedures.
To collect and transport patients from all areas of the site using a variety of wheeled equipment, e.g. wheelchairs, trollies, beds.
The movement of deceased patients from the wards/depts. to the Mortuary in a prompt, professional and efficient manner always maintaining the respect and dignity of the patient.
To carry the emergency Alertive/Allocate response device as a part of the trust cardiac arrest team that attends when a patient has a cardiac arrest and ensure that any equipment required by clinical colleagues is available where it is required as soon as possible and to offer any assistance needed to clinical colleagues.
The movement of furniture around the trust.
The delivery of clean linen and collection of dirty linen.
The removal of waste furniture and electrical items for disposal.
The safe delivery, storage, and correct segregation of full/empty medical gas cylinders.
The movement of clinical equipment (such as pumps) to and from wards/departments as required in a prompt, professional and efficient manner.
The movement of beds and mattresses as required to and from wards/departments and the bed store.
The delivery of stores items from the stores to the various wards and departments when required.
The delivery of drugs from Pharmacy to wards/depts. in a prompt, professional and efficient manner ensuring that all drug deliveries are handed to ward/dept. staff.
The delivery of fluids from Pharmacy to wards/depts. in a prompt, professional and efficient manner.
The collection and distribution of patient notes across site from health records and all wards/depts.
The receipt, collection, delivery of incoming Trust mail from Royal Mail, couriers, and other distribution networks. The collection of mail from all Trust departments and dispatch of mail via Royal Mail, couriers, and other distribution networks.
Report all damages to any infrastructure to the estates help desk.
Report all door and alarm faults to the Security Manager.
Always follow Trust policies and procedures.
Use of telephones, pagers, radios, computers, touch screen devices as required for the role.
Carry out all activities according to H&S risk assessments, including manual handling and lifting.
Take part in the Trust annual PDR process.
Ensure that all mandatory training is kept up to date.
Any other duties designated as reasonable by the Head Porter, Charge Hand Porter or Deputy Operational Services Manager.
Person specification
Qualifications
Essential criteria
- • Good literacy and numeracy skills
Desirable criteria
- • Customer care experience
- • NVQ Level 3
Experience
Essential criteria
- • Working as a part of a team and dealing with the public and patients in a polite and respectful manner
- • Manual handling
- • General customer services
Desirable criteria
- • Portering experience in an NHS or similar environment
Skills
Essential criteria
- • Good interpersonal skills
- • Good oral communication skills
- • Able to work on own initiative
Desirable criteria
- • Moving and handling training
Knowledge
Essential criteria
- • Good basic level of IT
- • Must be willing to learn how to operate the equipment i.e. radios, electronic tablets, iPhone, medical gas gauges, pagers, portering management software
Desirable criteria
- • Awareness of Health and Safety
- • Awareness of confidentiality
- • Ability to navigate across Trust premises
VALUES
Essential criteria
- • Must be able to understand and adhere to the Trust’s principal values of compassion and respect for patients and staff
- • Always willing to learn new skills
Desirable criteria
- • Respects colleagues and patients
- • Recognises team goals
OTHER
Essential criteria
- • Must be prepared to attend all mandatory training
- • Weekend work will be required
Desirable criteria
- • Willingness to be flexible in working hours and duties
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lee Langton
- Job title
- Head Porter
- Email address
- [email protected]
- Telephone number
- 0161 446 3755
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