Job summary
- Main area
- Administrative services
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-THQ2112224
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £46,148 - £52,809 pa or pa pro rata
- Closing
- 31/12/2024 23:59
- Interview date
- 30/01/2025
Employer heading
Patient and Family Support Hub Manager
Band 7
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
A unique and exciting opportunity has arisen to lead and shape a new service at UHS, building on the success of the current Patient Support Hub, the new 'Patient and Family Support Hub' will be situated within repurposed estate on site at UHS, the role will be to manage the Hub through a redesign and ensuring that well being and key support services are available to our patients and their families. It is essential that the successful candidate has a passion for patient and family experience and supporting the clinical teams at UHS.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
This role will focus primarily on:
• Provision of a multi-purpose Patient and Family Support Hub for all patients, carers and loved ones to address and reduce both health and disease inequalities.
• Creation of a central point for patients, carers and loved ones to come for support when requiring additional support to improve their accessibility to Trust services.
• Improvement of wellbeing support for patients on the waiting list through the ‘waiting well’ service, creating equitability in access to counselling and education on coping mechanisms.
• Access to respite services for unpaid carers to improve the provisions available to them and to support carers in caring for their loved one.
• Reduce the dehumanisation of hospital-bound patients, bringing the outside world into the hospital with services such as a hair salon, nail bar and a mock living room designed to boost patient wellbeing and help them to feel more recognisable.
• Provision of a private space for long-term stay or end-of-life patients to ensure that there is room away from the clinical environment, supporting a positive palliative care experience.
• Access to a private room specially designed to be learning disability and autism friendly to create space for patients.
• Improve access to community support for patients and loved ones with drop-in sessions and signposting available for services such as Citizens’ Advice or community support services.
-Specialist training/equivalent experience in health care services, information services, charitable organisations or heath and well being.
-Extensive experience at band 6 or above (or equivalent).
- Experience of policy development and implementation.
- Understands information and support needs of patients.
- Ability to work core hours and full time
Person specification
Qualifications
Essential criteria
- Degree in relevant subject.
- Specialist training/equivalent experience in health care services, information services, charitable organisations or heath and well being.
Desirable criteria
- Psychological assessment skills training
- Masters-level study in related subject/ CPD equivalence
knowledge and experience
Essential criteria
- Operational skills
- Extensive experience at band 6 or above (or equivalent) in a related area
- Evidence of continuing professional development in own area of specialist practice
- Experience of managing resources
- Proven management experience
- Experience of teaching and organising programmes of training
- Experience of policy development and implementation
- Experience of utilizing evidence in practice
- Evidenced based care philosophy
Desirable criteria
- Broad range of experience
- Evidence of staff development
- Evidence of leadership & change management
- Experience of managing volunteers
- Experience budgetary control
- Experience report writing
- Experience of working with volunteers/the public
- Previous experience of leading user involvement /focus groups
- Audit & evaluation experience
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenny Milner
- Job title
- Associate Director of Patient Experience
- Email address
- [email protected]
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