Swydd wag: Apprentice Administrative Support Officer, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 01 Freeman Hospital

Crynodeb o'r swydd

Prif leoliad: 317 Endoscopy Admin
Gradd: Band 2 to Band 3
Contract: Parhaol
Oriau: Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd: 317-2025-15-002

Cyflogwr: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Freeman Hospital
Tref: 317 01 Freeman Hospital
Cyflog: £24,169 - £25,674 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 21/04/2025 23:59
Dyddiad y cyfweliad: 12/05/2025

Apprentice Administrative Support Officer

Band 2 to Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy partial booking process in line with the guidelines from the National Booked Admissions programme.

“You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role”.

To be eligible for an apprenticeship you must:

Have the right to work and remain in the UK.
Have lived in the UK for at least 3 years.
Provide original evidence of required English and maths qualifications.

Further information:

You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
You must not be engaged in any other funded training or education programme.
We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
We cannot accept applications from student visa applicants.

Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.

Further details can be found on the UK Government website.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Manyleb y person

Qualifications & Education

Meini prawf hanfodol

Willing to work towards and complete an apprenticeship in either Customer Service or Business Administration
English and Maths at Level 1 (GCSE Grades 3-2 or D-F, or functional Skills at Level 1)
NVQ Level 3 or equivalent experience

Meini prawf dymunol

English and Maths at Level 2 (GCSE Grades 9-4 or A*-C, or functional Skills at Level 2)
Computer qualification e.g. ECDL / CLAIT
Clerical related qualification e.g. RSA II Typing or equivalent

Knowledge & Experience

Meini prawf hanfodol

General Clerical experience, knowledge of Microsoft Office
Experience of NHS computerised systems / PAS

Skills & Abilities

Meini prawf hanfodol

Good Communication Skills
Good Organisational Skills and Ability to prioritise workload
Good interpersonal skills
Able to work effectively as part of a multidisciplinary team
Ability to work to deadlines
Ability to make decisions
High level of accuracy and presentation

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.