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Job overview

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams providing care during the hours of 8am 8pm, 7 days a week. The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

This role is essential to the smooth running of our services ensuring that our service users receive the best care possible.

 In the Inner City & East (ICE) team we provide an administration service between the hours of 8am-8pm, 7 days a week. We are looking for a candidate to work 22.5 hours a week until 8pm with flexible start times which can be discussed on appointment.

Main duties of the job

• Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
• Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
• Give non-clinical advice appropriately.
• Escalate issues to line manager.
• Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
• Adapt communication according to a diverse range of situations.
• Create templates and bespoke letters with guidance.
• Maintain awareness of priorities.
• Problem solve to manage expectations of patients.
• Follow standard operating procedures, contributing ideas for process improvements..
• Maintain records relating to medical devices and equipment.
• Create and maintain accurate records in line with confidentiality guidelines.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.