Job summary
- Main area
- Community
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 09:00-17:00 30 minute lunch break)
- Job ref
- 050-AC340-0624W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Colwyn Bay Community Hospital
- Town
- Colwyn Bay
- Salary
- £22,720 per annum pro rata
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Clerical Officer / Receptionist
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
An exciting opportunity has arisen for a Clerical Officer/Receptionist to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Colwyn Bay Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Colwyn Bay and Llandudno hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospitals.
Main duties of the job
The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team. It is essential that the candidate has a flexible approach to work to meet the demands of the service.
The ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- GCSE C or above or equivalent in English language or equivalent level of experience
- IT or Word processing qualification eg RSA or equivalent
- Welsh Speaker
Desirable criteria
- ECDL
- NVQ level 1 or equivalent in customer service
Experience
Essential criteria
- Experience of using a computer system (eg GP clinical IT system
- Previous experience of working in a reception / office environment
- Experience of working with the general public
Skills
Essential criteria
- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues on the spot using own judgement
- Ability to multitask in a busy office environment
Knowledge
Essential criteria
- An understanding of confidentiality involved with post
- Knowledge of a range work procedures and practices
Personal Qualities
Essential criteria
- Well motivated
- Ability to work as part of an integrated team member without direct supervision
- Ability to determine own work load priorities
- Ability to work flexibly to meet the needs of the service
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Lois Hughes
- Job title
- Locality Coordinator
- Email address
- [email protected]
- Telephone number
- 03000 856677
List jobs with Betsi Cadwaladr University Health Board in Administrative Services or all sectors