Crynodeb o'r swydd
- Prif leoliad
- Communications and Engagement Manager
- Gradd
- NHS TCS 2023: Band 7
- Contract
- Cyfnod Penodol: 8 mis (Secondment for NHS employees until 30- April 2025)
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 990-COR-11-22782-A
- Cyflogwr
- NHS England
- Math o gyflogwr
- NHS
- Gwefan
- Wellington House/Wellington Place
- Tref
- Leeds/London
- Cyflog
- £43,742 - £50,056 per annum (exclusive of HCAS)
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 25/07/2024 23:59
Teitl cyflogwr
Communications and Engagement Manager
NHS TCS 2023: Band 7
Trosolwg o'r swydd
This role sits within the Public Accountability, Communications and Engagement function in the Strategy directorate. The function works to deliver NHS England’s obligations under the NHS Constitution that all NHS bodies must “engage in a full and transparent debate with the public, patients and staff”. We support NHS England - and the wider NHS – to be accountable in line with the Constitution’s requirements of transparency by performing vital functions such as FOI, parliamentary engagement and patient engagement.
The post holder will work as part of a dynamic team delivering an effective service supporting managers and staff across their assigned role. They will deliver high quality, insight-led communications and engagement for their assigned area(s) that is measurable, impactful and helps policy, products and services to succeed. The role will implement communications and engagement strategies and develop activity plans for their assigned area(s).
Develop compelling, integrated, content to best achieve the aims and objectives in their assigned area(s) contributing to forward planning and gridding processes
Deliver communications and engagement activity for assigned area(s), developing an excellent understanding of how they align to the communications objectives for NHSE and the overall strategy and business plan
Build effective working relationships with other directorates, regional teams and the national comms team to ensure a one-team coherent approach
Prif ddyletswyddau'r swydd
The post holder will be expected to support the business needs of the Transformation Directorate. You can be reassigned to different directorates as the business priorities for NHS England change and develop.
- Develop compelling, integrated, content to best achieve the aims and objectives in their assigned area(s) contributing to forward planning and gridding processes
- Deliver communications and engagement activity for assigned area(s), developing an excellent understanding of how they align to the communications objectives for NHSE and the overall strategy and business plan
- Build effective working relationships with other directorates, regional teams and the national comms team to ensure a one-team coherent approach
- Provide communications and engagement advice across, for example, written, social media, events, media and marketing disciplines and support to directorate staff to support their work.
- Produce a broad range of written communications to the highest standard; using expertise and experience to identify the right channels and styles for specific audiences Spot communications opportunities and risks and work with national communications team to manage as appropriate
Gweithio i'n sefydliad
In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.
The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/ .
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Develop credibility as a communications adviser, providing advice and support whilst building strong relationships within their assigned area(s)
- Ensures involvement and consultation where necessary and takes action when required
- Ensure adherence to NHSE approval processes and gain sign-off at the appropriate level
- Deputise for line manager
- Develop close working relationships with policy and delivery teams
- Ensure value for money and compliance with communications spend control processes
- Identify potential issues that could impact NHSE
- Contribute to business planning and budgeting for their assigned area(s)
- Contribute to the team’s administration, planning, evaluation and reporting processes
- When required, provide guidance and support to commissioners working in areas affected by service reviews around their legal duties to engage and consult. Ensure each service review complies with statutory guidance, NHS England’s legal responsibilities and processes around managing consultations.
- When required, advise on, design and deliver national consultation activity across a range of services in directorate portfolios
The post holder will support the Head of Department and their team to ensure that their work stream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery:
- Manage the team’s business support function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
- Liaise with appropriate functions within the regions, organisation and the Sector.
- Manage all corporate business returns, including planning and workforce returns.
- Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisation.
- Take a lead in the coordination of training & development and recruitment activity across the team.
- Oversight and management of all aspects of the team/ project budgets.
The postholder requires the ability to work to the requirements of the job and workload with an unpredictable work pattern that may include a fast, professional response ‘out of hours’ such as overnight or at weekends to meet the demands of both the organisation and others to meet deadlines (outside of on-call arrangements).
Manyleb y person
Qualifications
Meini prawf hanfodol
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Further training or significant experience in project management, financial management or supporting change management processes.
Knowledge and experience
Meini prawf hanfodol
- Significant understanding, knowledge and skill in a range of communications disciplines from the following: strategic communications, internal communications, media relations, events, behaviour change, campaigns, marketing, reputation management, change management, stakeholder engagement, project management and public affairs.
- Detailed experience of working simultaneously on multiple communications and engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels
- Knowledge and some experience of working in matrix environment where you are part of a comms and engagement team but are working directly with other policy/product/service teams, their senior leaders and stakeholders.
- Experience of insight and audience research to develop communications and engagement activities and evaluate outcomes
- Knowledge of communications planning in an agile way to enable a fast response to changing circumstances that may include new operating environments, the rapid introduction of new policies, products or services, and political and business uncertainty
Meini prawf dymunol
- Experience of monitoring budgets and business planning processes. Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Skills Capabilities and Aptitudes
Meini prawf hanfodol
- Demonstrate excellent levels of written and verbal communication, with the ability explain complicated issues fluently and persuasively.
- Good ability to spot the “story” in the detail of policy, whether that be one of opportunity or risk.
- Able to quickly understand complex health, social care, political and business issues and to use that understanding to develop effective approaches, providing advice to staff and colleagues.
- Ability to manage the development and delivery of plans in complex environments and for highly sensitive issues, working with a high degree of uncertainty and ambiguity, with impacts across the health and care system
- Ability to manage the development and delivery of plans in complex environments and for highly sensitive issues, working with a high degree of uncertainty and ambiguity, with impacts across the health and care system
- Advanced keyboard skills and good knowledge of packages e.g. Microsoft, Outlook, Excel, Sharepoint
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Rebecca Conyers-Kelly
- Teitl y swydd
- Lead Senior Communications and Engagement Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda NHS England yn Gwasanaethau gweinyddol neu bob sector