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Job overview

An exciting opportunity has arisen for a Senior Project Support Officer to join the dynamic Digital Transformation Team in NHS England South West. The post holder will lead the development and implementation of a consistent approach to project and programme tracking and reporting across the digital transformation portfolio of initiatives. Together with the Project Support Officer, the post holder will support, facilitate and monitor programme and project progress, while systematically capturing and logging knowledge and lessons learned.

The Senior Project Support Officer will coordinate activities across complex regional initiatives, ensuring resource is allocated effectively, including managing the workload of the Project Support Officer. Fostering a culture of learning the post holder will seek to continuously improve, develop and upskill themself and others, including testing and learning different approaches to meet the needs of a fast-paced, agile programme and project environment.

Main duties of the job

We are looking for an exceptional Senior Project Support Officer with:

•        A project management qualification and extensive experience in supporting projects and/ or programmes;
•        Excellent verbal and written communication skills, including presentation skills;
•        A keen interest in the opportunities that digital technologies can offer the health and care system;
•        An ability to build positive relationships and to manage stakeholders effectively;
•        A high level of attention to detail; and,
•        An ability to work at a fast pace, with accuracy, including capturing ‘live’ information.

Some of the key qualities required are as follows:

•        Assertive, diplomatic and confident in the informal management of people, including managing ‘upwards’, to ensure a consistent approach to project support across the digital transformation portfolio;
•        Appreciation of complexity and proactive in managing interdependencies, issues and risks; and,
•        A team player, who is supportive of a continuous learning and improvement culture, with a willingness to foster ‘psychological safety’ enabling individuals and teams to share, and learn from, mistakes.

Working for our organisation

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/ .

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.