Job summary
Employer heading
Administration Assistant
NHS AfC: Band 2
Job overview
To provide an administration service to the Department of Pathology, may be required to assist with the issuing and filing of diagnostic reports and supporting the core service work of the department. This will involve a measure of independent judgement in order that the priority work will be maintained at all times. The post holder will need to demonstrate a commitment to the delivery of high quality service to patients and other service users.
Main duties of the job
- To ensure an administration service as may be appropriate to department needs.
- General Office duties to include, data entry, typing, filing, distribution of post, booking courier runs.
- Distribute typed reports and copies of reports as appropriate.
- Be the first point of contact for written, telephone and personal enquiries on behalf of the department using own judgment to establish validity and priority of the contact, and who to pass the enquiry onto.
- Answer general telephone enquiries
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received.
All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required.
Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
- Assist in the collation of material required for multi-disciplinary team (MDT) meetings.
- Organise extra copies of reports on all cancer specimens for the Cancer Registry.
- Responsible for the distribution of internal / external post.
- Sending sensitive tissue samples and slides to other hospitals, research facilities, Forensic Pathologists etc.
- Filing reports and slides.
- Photocopying as necessary.
- Maintain patients records, both on the computer system and in the medical records
- To take an active role in departmental laboratory staff meetings, which incorporate local quality improvement, dissemination of Trust information
- In collaboration with appropriate staff, be responsible for the production of, continuous monitoring and updating of departmental standard operating procedures (SOPs).
- Assist in providing Departmental data on workload.
- Perform general housekeeping of the computer system.
- Be fully conversant with various software programmes (after training), including the Pathology computer system relating to report entry and authorisation to ensure correct reports are issued and any errors rectified, PIMS for patient information, and the ICE system for laboratory reporting
- Attend mandatory training courses as required.
- The post-holder is expected to accept and undertake work in a willing manner and put their time to effective use.
Person specification
Qualification/ Training
Essential criteria
- Basic numeracy & literacy qualifications
Desirable criteria
- NVQ II in Customer Care or equivalent
Experience and Knowledge
Essential criteria
- Experience in a customer facing role
- Working knowledge of MS Office/Data Entry skills
- Standard keyboard skills
Desirable criteria
- NHS or Public Sector experience Experience of working in a secretarial/clerical environment
Skills and Abilities
Essential criteria
- Maintains a high level of accuracy Able to prioritise and organise own workload
Personal Qualities
Essential criteria
- Excellent communication skills (written and verbal)
- High level of confidentiality
- Able to deal with a high volume of work
- Able to act on own initiative to resolve basic queries
Other Job Requirements
Essential criteria
- Ability manage the competing demands of visitors to the department
- Reliable and punctual with a flexible attitude towards working hours to meet the service needs
Documents to download
Further details / informal visits contact
- Name
- Chloe McGuinness
- Job title
- Administration Site Lead
- Email address
- [email protected]
- Telephone number
- 01234 355122
- Additional information
Ext 4722
If you have problems applying, contact
- Address
-
Kempston Road
Bedford
MK42 9DJ
- Telephone
- 3577
List jobs with Bedfordshire Hospitals NHS Foundation Trust in Administrative Services or all sectors