Job summary
- Main area
- Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (Monday to Friday - Start time and end time can be negotiated between 8 - 10am (Start time) to 12 - 2pm (End time))
- Job ref
- 418-COR7813-SJ-A
- Employer
- Bedfordshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Bedford Hospital
- Town
- Bedford
- Salary
- £25,147 - £27,596 Pro Rata
- Salary period
- Yearly
- Closing
- 03/08/2024 23:59
Employer heading
Waiting List Co-Ordinator
NHS AfC: Band 4
Job overview
The postholder is responsible for the day-to-day coordination of inpatient waiting lists and theatre lists using multiple system applications, managing emails and phones calls in a timely manner .
This requires the postholder to be the main point of contact for patients, relatives, and a broad range of staff across the organisation.
The postholder will be required to work independently and be part of the Waiting List team. Effective communication, organisational ability, and good keyboard skills are essential, for this post.
Main duties of the job
To identify, contact, by telephone and letter, and then book patients for surgical admissions, using Trust systems, in line with agreed Theatre timetables.
Arrange admission dates in accordance with patients' clinical priority and wait time.
Arrange Patients' Pre-Assessments and ensure patients have attended and are fit to proceed.
Undertake regular validation of the waiting list by contacting patients, via telephone or letter.
Ensure that patients are informed immediately when their procedure is cancelled and promptly re-scheduled.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Detailed job description and main responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
- To be responsible for using the ICE system to review ETCI requests, and to create accurate waiting list entries, on the Trust PAS system, on daily basis. This must include input of the following information: Surgeon, Speciality, Priority, List name, admission type, anaesthetic type, who can operate, Intended bed management, admitting ward, and the surgical procedure required, including the anticipated length of the procedure, using the relevant ATOM time.
- To accurately enter the coding of the procedure into the Trust PAS system.
- To ensure that any additional, relevant information, is entered into the waiting list entry or Trust PAS system, or the theatre list, in OPERA.
- To maintain accurate waiting lists, ensuring that RTT clocks are set daily, and any stopped RTT pathways are validated.
- Responsible for acting upon the confirmed theatre timetables to compile and maintain accurate and appropriate theatre lists in a timely manner using the Patient Tracking List and Waiting list to date patients giving reasonable notice which take into account factors including case mix, theatres equipment, Imaging availability, theatre time, clinical need, list order of operating list etc.
Person specification
Qualification
Essential criteria
- Educated to A Level standard or recent/relevant experience in an administration environment
Desirable criteria
- Medical Terminology
Experience
Essential criteria
- Recent experience working within administrative environment following set standards and procedures
- Ability to use personal initiative
- Has used databases and Microsoft packages
Desirable criteria
- Recent and relevant experience working within an NHS administrative environment
Knowledge
Essential criteria
- Demonstrates an understanding of GDPR in relation to patient and staff confidentiality
Desirable criteria
- Key principles of waiting list management and current national standards
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Mobbs
- Job title
- Waiting List Manager
- Email address
- [email protected]
- Telephone number
- 01234 792616
List jobs with Bedfordshire Hospitals NHS Foundation Trust in Administrative Services or all sectors