Job summary
- Main area
- Colorectal
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 418-COLO4425-EH
- Employer
- Bedfordshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Luton and Dunstable Hospital
- Town
- Luton
- Salary
- £25,147 - £27,596 pa
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
Cancer Pathway Navigator & Admin support
NHS AfC: Band 4
Job overview
An opportunity has arisen within the colorectal department for a motivated and dedicated Cancer Pathway Navigator. Reporting to the leadership and management team and working closely with the Clinical teams and MDT co-ordinators, the post holder will be responsible for ensuring that deadlines are met and that there is a pro- active co-ordination of patient pathways to ensure appropriate treatment is received in line with national and local targets.
Main duties of the job
The post holder will be the key person identified for providing information and support to the MDT with key stages of the patient’s pathway, to enable people to navigate the health and social care system. The aim of the role is to make sure that people living with cancer can access the right support, at the right time. Responsible for joining up services, coordination, providing information and improving communication between care givers, treatment providers and their families, to create a seamless patient experience.
The post holder will co-ordinate care by providing a single point of access for cancer patients including rapid re-entry into the system for those people identified as having urgent or specialist needs.
The purpose of this role is to complement the existing multidisciplinary admin team and support patients through the diagnostic pathway and treatment pathways, if a cancer is confirmed and follow up.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
The lower and upper GI STT service have developed a pathway for the 2WR referrals for suspected colorectal cancer to meet the 28 day to diagnosis pathway.
The post holder will be joining a dynamic, well organised and efficient team committed to delivering high standards of care to this group of patients.
To prioritise and efficiently organise own workload on a daily basis to ensure all tasks are completed in a timely manner.
To independently prioritise and manage own workload to ensure an efficient service is provided, being flexible and adaptable to change
To ensure that all appointments are booked in a timely manner to keep within the pathways targets
To liaise closely with all the Nurses, Consultants and all users of the service to ensure that good communication is in place.
To monitor Trust systems and ensure that test results are acted upon in a timely manner.
Planning and booking virtual clinics to ensure results are acted upon in a timely way, and to monitor the 28day to diagnosis pathway
Audio typing of letters to patients as dictated by the Straight to Test team within the expected turnaround time for 2ww pathways and delivering of the 28 day diagnosis.
To be responsible for typing patient and professional correspondence from the Cons 2ww clinics / STT assessment clinics and results of diagnostic tests.
To liaise and negotiate with the patients, (by phone or in person) booking suitable appointments within the allocated timescale. Making sure all relevant information is sent out within specified timescales. Ensuring all imminent outpatient appointment offers have a valid outcome i.e. patient accepted/declined. This will involve telephone contact with patients. to manage appointment dates. Implement choice at National standards via the choice programme.
To be responsible for ensuring that if patients cancel their appointments, the vacant slot is efficiently being offered to another patient.
To liaise with GP practices and patients as necessary to obtain all relevant, accurate data if differs from Hospital IPM system
To audit referral data from GP practises and report compliance as part of the primary care 2ww referral criteria
To contact patients to chase sample return if the results are outstanding
Monitor all surveillance making sure they are validated and receive appropriate appointment date
To ensure that office protocol and procedures are maintained and reviewed appropriately. Adhering to trust policies and procedures
To resolve straight forward and complex enquiries from patients. To give advice, reassurance to patient, carers and relatives who have concerns regarding appointment or procedure.
To take incoming telephone calls ensuring they are dealt with in a courteous and sensitive manner with due regard for confidentiality.
To be the first point of contact for staff using own initiative and decision making skills to deal with complex situations.
To communicate effectively with medical professionals at all levels and the general public using experience and judgement
To use experience and judgement to escalate any relevant information or issues to the Service Manager.
To be proficient in the use of spreadsheets and databases. Keeping information updated.
Be part of a team to carry out continuous service audits and ad hoc audits and surveys
Person specification
Qualifications
Essential criteria
- Numerate and literate to minimum GCSE Grade C (or equivalent) in Maths and English NVQ Level 3 or equivalent in customer care or other relevant qualification
Desirable criteria
- Further qualifications demonstrating numeric knowledge
- Educated to degree level
Experience
Essential criteria
- Experience of working in an NHS setting with clinical and non-clinical staff, or similar
- Experience of providing administration support to a team Experience of meeting administration and minute taking
- Experience of tracking and monitoring progress and achieving deadlines
- Experience of producing reports in a professional format using information provided by others
Desirable criteria
- Experience of working in an acute NHS Trust, Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multidisciplinary teams • Proven track record and experience of successful working with colleagues, senior managers and clinicians
Knowledge
Essential criteria
- • High level of verbal and written skills • Highly motivated and ability to work independently • Ability to respond to changing demands • Excellent interpersonal, presentation and written communication skills IT skills in MS Office applications (Word, Outlook, Excel PowerPoint)
Desirable criteria
- • Proficiency in use of Health Roster, iPM, ICE • RTT • Cancer PTL
Personal skills
Essential criteria
- • High level or work organisation, self-motivation drive for performance and improvement, and flexibility in approach and attitude • Strong sense of commitment to openness, honesty and integrity in undertaking the role • Passion for supporting the delivery of high quality healthcare • Displays an enthusiastic nature and able to adapt style to the needs of the situation Attention to detail Excellent interpersonal skills at all levels Tactful and diplomatic Self-motivated and reliable Ability to work within a team Ability to work under supervision Ability to work independently
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Javeria Iqbal
- Job title
- Senior Service Manager
- Email address
- [email protected]
- Telephone number
- 07816097531
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