Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed Term)
- Hours
- Part time - 20 hours per week
- Job ref
- 418-MED9570-EH
- Employer
- Bedfordshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Luton & Dunstable Hospital
- Town
- Luton
- Salary
- £24,625 - £25,674 pa pro rata
- Salary period
- Yearly
- Closing
- 09/05/2025 23:59
Employer heading
Assistant Pathway Coordinator - Urology
NHS AfC: Band 3
Job overview
The role of the Assistant Patient Pathway Coordinator is to work closely with secretaries, clinicians and management team to ensure that the care pathway of all patients is effectively managed.
Main duties of the job
You will be the point of contact for all administrative issues relating to patients' pathway of care.
You will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is supported smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues
Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Including supporting general queries.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts
Complete clinic cancellation forms where appropriate
Reschedule outpatient clinics as requested
Use the Trust’s transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service.
Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations
Carry and retrial of patient’s notes, including physical demand associated with carried load
To understand 18weeks referral to treatment (RTT) rules and use them to support all outpatient and elective patient journeys
Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust
Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent including English and Maths
Desirable criteria
- Computer Literacy Course e.g. ECDL
Experience
Essential criteria
- Experience of using of IT systems and/or patient data systems
- Experience of working within a team
Desirable criteria
- Previous experience in a hospital administration role.
- Experience of working with patients and providing information regarding their appointments or treatment team
Knowledge
Essential criteria
- Experience in medical typing/transcription
Desirable criteria
- Knowledge of hospital systems such as I.PM, Evolve, ICE, Bighand
Personal Skills
Essential criteria
- Ability to communicate effectively with people at all levels
- Ability to follow policies and procedures
- Pays attention to detail
- Enthusiastic and self-aware
Desirable criteria
- Knowledge of medical terminology appropriate to specialism
- Knowledge of speciality specific patient pathways
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Leanne Shields
- Job title
- Assistant Service Manager - Urolgoy
- Email address
- [email protected]
List jobs with Bedfordshire Hospitals NHS Foundation Trust in Administrative Services or all sectors