Job vacancy: Assistant Patient Pathway Coordinator - CAT 2 (F/T 9 Months), Royal Berkshire NHS Foundation Trust, Reading

Job summary

Main area: Clinical Admin - Team 2
Grade: NHS AfC: Band 3
Contract: Fixed term: 9 months
Hours: Full time - 37.5 hours per week
Job ref: 193-6399124PCG

Employer: Royal Berkshire NHS Foundation Trust
Employer type: NHS
Site: Royal Berkshire Hospital
Town: Reading
Salary: £22,816 - £24,336 per annum
Salary period: Yearly
Closing: 14/07/2024 23:59

Assistant Patient Pathway Coordinator - CAT 2 (F/T 9 Months)

NHS AfC: Band 3

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.

Detailed job description and main responsibilities

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description & Person Specification for further details.

Person specification

Education/Qualifications

Essential criteria

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Previous Experience

Essential criteria

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Staff Benefits

Flexible working opportunities and a strong emphasis on your work, life balance
Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
NHS pension scheme
Employee Assistance Programme
Money Advice Service
Generous maternity, paternity and adoption leave for eligible staff
On-site nursery (based at RBH)
Full educational library services
Cycle to work scheme, lockable storage for cycles
Bus to work scheme
Excellent rail and bus links
A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.

Diversity is what makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.