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Job summary

Main area
Clinical Administration (CAT Team 3)
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Core hours 08:00-16:00 (one day 09:00-17:00))
Job ref
193-6382066PCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Patient Pathway Coordinator (CAT 3)

NHS AfC: Band 4

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

 

Job overview

Band 4 Patient Pathway Coordinator (CAT 3 - General & Vascular Surgery)

This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).

We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient, pro-active and patient-focused admin service.

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Vascular and General Surgery team.

You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

Main duties of the job

The role will provide comprehensive administrative support to Clinical Admin Team 3 together with the Vascular and General Surgery department and Clinicians.

You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based). 

Knowledge of the 18 week pathway would also be beneficial. 

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Working for our organisation

The town of Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of this post.

Person specification

Qualifications

Essential criteria
  • Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

Essential criteria
  • Experience of using Microsoft Office, including Word and Excel
  • Experience of working in a multidisciplinary team
  • Customer Care experience
  • Experience of handling patient/customer queries
Desirable criteria
  • Experience of using data systems
  • Experience of working in a healthcare setting

Experience

Essential criteria
  • Experience of arranging appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team
Desirable criteria
  • Experience of handling complaints

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024

Documents to download

Apply online now

Further details / informal visits contact

Name
Amelia Miles
Job title
Deputy Patient Pathway Manager
Email address
[email protected]
Telephone number
01183228454
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