Job summary
- Main area
- Coordinator
- Grade
- 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Occasional support of the delivery of works and equipment testing out of hours)
- Job ref
- 193-6252769CORB5EST
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £28,407 - £34,581 Per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Estates Operations Coordinator(Internal Only)
5
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
The post holder will develop an excellent working relationship with all members of the Estates Maintenance Department as well as all clinical and non-clinical team leads. They will be responsible in the setting up of regular meetings with ward and service leads, to receive feedback and issue updates on reactive works. The purpose is to implement continuous quality improvement plans (CQI’s) to improve estates services, strategies and compliance.
Support the Estates Maintenance team with a wide range of administrative and clerical tasks, and provide weekly reports to Fabric Manager on SLA and KPI compliance.
Provide monthly reports on SLA and KPI compliance to inform Monthly Operational meeting.
Main duties of the job
Supervise Minor Works activities, ensuring that all operatives are working safely, effectively and productively.
Support the management of the relationship between the estates team and multiple suppliers and contractors.
Planning and organisation of complex activates or programmes, specifically plan and organise minor works, maintenance activities, liaising with estates staff, service users and contractors to ensure cost effective outcomes. Ensuring allocated work is undertaken and followed through to completion of satisfaction of the service user.
Analyse, evaluate and use judgement to provide mitigation of potential risks by leading contingency planning especially where critical services might be effected by the works.
Working for our organisation
We are one of the largest general hospital foundation Trusts in the country, serving a population of more than 500,000 people, and the main provider of acute and specialist care services for West Berkshire.
We are also the region's specialist centre for cancer, eye and renal care, serving over one million people across Berkshire and south Oxfordshire.
Our main site is the Royal Berkshire Hospital in Reading. The Trust also provides services at West Berkshire Community Hospital near Newbury, the Prince Charles Eye Unit and Renal Unit in Windsor, outpatient services at Townlands Hospital in Henley and cancer and renal services Royal Berkshire Bracknell Clinic.
The Trust’s aim is to deliver high quality care by putting patient care first. The Estates team support this by providing an excellent estates maintenance and service operation.
Detailed job description and main responsibilities
The post holder will develop an excellent working relationship with all members of the Estates Maintenance Department as well as all clinical and non-clinical team leads. They will be responsible in the setting up of regular meetings with ward and service leads, to receive feedback and issue updates on reactive works. The purpose is to implement continuous quality improvement plans (CQI’s) to improve estates services, strategies and compliance.
Support the Estates Maintenance team with a wide range of administrative and clerical tasks
Provide weekly reports to Fabric Manager on SLA and KPI compliance.
Provide monthly reports on SLA and KPI compliance to inform Monthly Operational meeting.
The post holder will assist with managing sub-contractors carrying out repairs, refurbishments and remedial works.
Required to travel to other sites such as, Bracknell, Windsor and Harbourne.
Supervise Minor Works activities, ensuring that all operatives are working safely, effectively and productively.
Support the management of the relationship between the estates team and multiple suppliers and contractors.
Planning and organisation of complex activates or programmes, specifically plan and organise minor works, maintenance activities, liaising with estates staff, service users and contractors to ensure cost effective outcomes.
Ensuring allocated work is undertaken and followed through to completion of satisfaction of the service user.
Analyse, evaluate and use judgement to provide mitigation of potential risks by leading contingency planning especially where critical services might be effected by the works.
Responsible for managing, maintaining and developing the CAFM system including Micad to support maintenance operations, e.g., creating and maintaining records of progress for reactive and planned preventative maintenance tasks and plans related to the in-house fabric team.
Deal with telephone queries on behalf of the department, escalating urgent and/or confidential communications to the appropriate person in a timely manner.
Act as a point of escalation for the internal team on how to best respond to complex queries from stakeholders.
Develop and maintain effective electronic and paper filing systems to ensure that information is kept securely and is accessible to all members of the team whilst meeting all statutory, regulatory, and mandatory requirements.
Working in conjunction with the Emergency Preparedness, Resilience and Response Department (EPRR), lead on the implementation of all arrangements for monthly generator tests and the annual Black Building generator test (support delivery of works in and out of hours).
Support the wider team with advice and guidance, to ensure continuity of clinical services, minimising downtime.
Responsible for the co-ordination of fabric maintenance reactive and extra works ensuring business continuity.
Participate in scheduled, planned and unplanned electrical outages as a support for Silver command/control for generator switching (operational, not technical). Support delivery of works in and out of hours.
Meet with a range of Trust stakeholders such as non-specialist senior managers, clinicians, charities, landlords & capital project managers to agree interruptions to service(s).
Collate and analyse weekly reports to the Senior Operations Manager and Building Manager for review.
Manage day to day reactive tasks to ensure KPI’s and SLA’s are adhered to for reactive works.
Meet with department leads on a regular basis for walk-round’s and auditing of clinical and non-clinical areas.
Person specification
Experience
Essential criteria
- Practical experience of working in an engineering/estates Service Desk at management/supervisor level
- CAFM systems management/ operation
- Experience working with spreadsheets and word processors such as excel and word
Desirable criteria
- Experience of working for an NHS Trust or similar public sector body
- Experience of working with a wide range of agencies, sub-contractors and suppliers
- Practical experience of negotiating and conflict resolution
Skills
Essential criteria
- Ability to work constructively with a wide range of professionals and staff at all levels of the organisation and external bodies
- Ability to understand, interpret and plan for operational risk management and business continuity
- Developing effective reactive maintenance programmes
Desirable criteria
- Able to effectively communicate with senior management including meaningful management reports
Knowledge
Essential criteria
- CAFM systems knowledge
- Demonstrable ability to supervise or oversee and influence a multi-disciplinary, contracted workforce
Desirable criteria
- Understanding of the working of an NHS hospital
- Knowledge of Estates management procedures
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Shaun Conway
- Job title
- Estates Fabric Manager
- Email address
- [email protected]
- Telephone number
- 07554778947
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