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Job summary

Main area
Administration - Reception
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (7 day working as per all reception roles in ophthalmology)
Job ref
193-6380606PCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Prince Charles Eye Unit, King Edward VII Hospital
Town
Windsor
Salary
£22,383 (plus 5% HCAS £1,192) per annum
Salary period
Yearly
Closing
14/07/2024 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Receptionist (CAT 2A - Prince Charles Eye Unit, Windsor)

NHS AfC: Band 2

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

 

Job overview

Band 2 Receptionist (CAT 2A Ophthalmology - Prince Charles Eye Unit, Windsor)

PLEASE NOTE: This post is based at Prince Charles Eye Unit, King Edward VII Hospital, St Leonards Road, Windsor, SL4 3DP - and attracts a High Cost Area Supplement (HCAS) of 5% of gross basic salary.

The Prince Charles Eye Unit (part of the Royal Berkshire Hospital), Clinical Admin Team for Ophthalmology is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception team.

Duties include welcoming patients in to the department, preparing patient files for clinic appointments, being the first point of call for patients attending Eye Casualty/Eye Clinic and Ward, arranging follow-up appointments for patients before they leave the department.

Main duties of the job

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging conditions.

The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Ophthalmology is a 7 day a week service, with clinics being held every day. The successful candidate will be required to work a shift pattern over 7 days, to ensure that appropriate cover is provided at all times.

Working for our organisation

The Trust attained Good in its latest CQC Inspection Report and has the vision to be the Best Place to Work, Train and Learn.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person specification

Education / Qualifications

Essential criteria
  • GCSE (or equivalent) or above in English Language and Maths.
  • Knowledge of Microsoft packages.

Experience

Essential criteria
  • Reception experience within a customer service setting.
  • Call centre experience.
  • Experience within an NHS administrative environment.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dianne Caskie
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
07841599827
Additional information

Dianne Caskie (Patient Pathway Manager) on 07909 906475 / [email protected]

Omer Farooq (Deputy Patient Pathway Manager) on 0118 322 6642 or [email protected]

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