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Job overview

The West Midlands Rehabilitation Centre (WMRC) provides a range of services for people in the West Midlands to assist them in managing their disabilities.  The Service is for people with physical, cognitive, emotional and social disabilities.  All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.

The post holder will provide comprehensive administrative support to the departments within the Rehabilitation Services. 

To work as part of a team to carry out administrative duties on a day to day basis.  This may include covering essential and appropriate operational duties in the absence of colleagues and some supervisory duties.  This post may include training of other staff members and knowledge transfer.

Main duties of the job

·       Co-ordinate and book patient appointments. 

·       Ensure clinics or available appointment slots are fully utilised as far as possible within the remit of the role, ensuring any issues are escalated through the appropriate channels.

         To ensure administration processes support the patient pathway.  Ensure any appointment/equipment delays for the patient are investigated, resolved and any issues are escalated to appropriate staff.

          To timely and accurately record identified on the agreed information systems ensuring procedures are followed and standards are met. This will include: 

Ø  Registering patients, referrals, waiting list additions/removals, admissions appointments, appointment outcomes, raising equipment orders, discharges, etc.

Ø  Inputting documented clinical outcome measures and patient conditions/diagnosis.

Ø  Feedback questionnaires

Ø  Creating and updating staff records; including training records.

·       On a day-to-day basis as needed retrieve and file clinical records or documents ensuring clinic record tracing/filing procedures are followed. This may include tracing records that are located in other departments.

Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to standing operating procedures and Trust policies.

Working for our organisation

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

IMPORTANT

·         Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.

·         Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.