Job summary
- Main area
- Adult Community Services
- Grade
- Band 3
- Contract
- Permanent: Shift pattern across 7 days
- Hours
- 37.5 hours per week (Full Time 37.5 hours per week)
- Job ref
- 820-6448246-COM
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Priestley Wharf 2
- Town
- Birmingham
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
Employer heading
Band 3 Team Administrator - Care Coordination Centre/ Virtual Wards
Band 3
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Hours: 37.5 per week, 5 days out of 7 inc. Bank Holidays working covering service hours of 8am - 10pm
ADVERT PROFORMA
Care Coordination Centre / Virtual Wards Administrative Assistant Band 3
- Directorate: Adults and Community
- Location: Priestly Wharf
- Grade: Band 3
- Salary:
- Hours: 37.5 hours over 7 Days (flexible- the post holder will be expected to work a flexible pattern over 7day week from 8:00-22:00)
- Contract Type: Permanent
- Publish Date:
- Closing Date:
Main duties of the job
We have an exciting opportunity for an administrator to work within the existing Admin/clinical Team in the Care Coordination Centre/ Virtual Wards.
The post holder will be responsible for general administration duties, and will need to be able to support the Clinical staff with administrative tasks.
In addition, the post holder will also be responsible for the inputting of data, booking appointments into clinician’s diaries and the maintenance of administrative systems and processes to support the smooth running of the Care Coordination Centre/ Virtual Wards.
The successful candidate will need to demonstrate experience of working in a fast-paced environment as well as working as part of a team.
Key responsibilities of the Administrator:
- To maintain the diary for UCR clinicians.
- To process referrals
- Responsible for retrieving messages, receiving other telephone messages, and ensuring that messages are recorded and brought to the attention of the team within agreed timescales.
- To use NHS computer systems including Rio, CIF and CAD
- Assist with the general upkeep and tidiness of the office, for example updating and maintaining the notice boards.
- The work of the team is flexible and variable in content and any additional tasks with the scope of the post may be required. Any changes will be fully discussed with post holder who may be required to carry out other duties appropriate to the scope and grade of the post.
Working for our organisation
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Detailed job description and main responsibilities
The successful candidate will have a good level of general education with good communication and organisational skills with the ability to work to deadlines and process work accurately.
You will need to be computer literate with a working knowledge of window based computer packages such as Microsoft Word, Excel and Outlook.
The post will involve a range of general admin and clerical support including data entry, copy typing, filing, answering the telephone, receiving referrals and using clinical systems such as RiO, MAPS and e-Procurement.
Person specification
Qualifications
Essential criteria
- GCSE English Grade C or above or equivalent/or equivalent experience
- GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Experience
Essential criteria
- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
Desirable criteria
- Experience of filing systems
Skills/Knowledge
Essential criteria
- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Data input skills
- Understanding of the importance of confidentiality and the Data Protection Act
Desirable criteria
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of RiO
Personal Qualities
Essential criteria
- As per person specification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Evette Reid
- Job title
- Operations Assistant Manager
- Email address
- [email protected]
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