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Job summary

Main area
Catering
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (30 hours over 7 days)
Job ref
820-6430484-COR
Employer
Birmingham Community Healthcare NHS Foundation Trust
Employer type
NHS
Site
West Heath Hospital
Town
Birmingham
Salary
£22,383 pro rata
Salary period
Yearly
Closing
07/08/2024 23:59

Employer heading

Birmingham Community Healthcare NHS Foundation Trust logo

Band 2 Facilities Operative - Catering

Band 2

Job overview

The post holder will provide excellent customer service under the supervision of the Facilities Supervisor – Catering, delivering an efficient and professional catering service at all times.

The post holder will assist in the preparation and service of meals and beverages to patients, staff and visitors throughout Trust owned properties including wards and will operate a cash register when required.

Main duties of the job

  • To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements.
  • Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
  • Support patient meal services, by loading bulk trolleys or ward level service of meals.
  • Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
  • To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
  • To undertake deep clean of all catering equipment within the department.
  • Adhering to Food Hygiene Standards and Trust policy and procedures.
  • Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
  • Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
  • To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
  • To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.

Working for our organisation

IMPORTANT

·         Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.

 

·         Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Detailed job description and main responsibilities

  • To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements.
  • Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
  • Support patient meal services, by loading bulk trolleys or ward level service of meals.
  • Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
  • To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
  • To undertake deep clean of all catering equipment within the department.
  • Adhering to Food Hygiene Standards and Trust policy and procedures.
  • Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
  • Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
  • To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
  • To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.
  • Demonstrates role requirements to new starters.
  • To be responsible for setting up meeting rooms and preparing food for special functions, including the preparation of beverages and buffet items, and then following this clearing of the venue and washing up as required ensuring all items are returned to the restaurant.
  • To wash up ward level patient equipment when required.
  • To dispose of all waste food and refuse in a hygienic manner and in accordance with the Trust Waste Management Policy.
  • To prepare servery area and restaurant prior to service to ensure that all areas and display counters are attractively and properly presented at the start of the service and are replenished throughout the opening times.
  • To prepare refrigerated commodities.
  • To ensure that all the appropriate service equipment, crockery, condiments and garnishes are available prior to and throughout the services times.
  • To operate the cash register and to accept and process payments for meals and cash up under the direction of the Facilities Supervisor – Catering.
  • To complete all relevant control documents including daily HACCP records.
  • To keep the front of the house restaurant clean and tidy throughout the shift, by clearing and cleaning tables, ensuring that washing up is promptly taken to wash up area and then washed if required.
  • To carry out all duties adhering to manual handling procedures.
  • On occasion work without supervision and make work place decisions in the absence of the Facilities Supervisor – Catering.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

To minimize the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimizing printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Person specification

Qualifications & Training

Essential criteria
  • GCSEs or good basic education
  • Level 2 Food Hygiene Certificate
  • NVQ Level 2 Customer Services or willingness to work towards

Experience

Essential criteria
  • Relevant catering experience

Skills & Knowledge

Essential criteria
  • Basic knowledge of food hygiene; control of substances; hazard analysis etc
  • Manual handling skills
  • Cash handling skills
  • Basic computer skills
  • Communicate information effectively to patients, staff & visitors

Personal qualities

Essential criteria
  • Ability to work as part of a team and follow instructions
  • Be able to make decisions in the absence of supervision
  • Physically be able to push and pull catering equipment
  • Physically able to twist, turn, bend, stretch during duties
  • Physically able to move medium loads
  • Ability to communicate verbally with a diverse group of people
  • Ability to conduct ones self in a professional way

Other job requirements

Essential criteria
  • To be flexible to meet the needs of the service by covering all shifts to ensure service continuity

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Carolyn Prideaux
Job title
Catering Supervisor
Email address
[email protected]
Telephone number
0121 466 4252
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