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Crynodeb o'r swydd

Prif leoliad
Governance and Performance
Gradd
Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Mon-Fri)
Cyfeirnod y swydd
820-6433935-COM
Cyflogwr
Birmingham Community Healthcare NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Moseley Hall Hospital
Tref
Birmingham
Cyflog
£25,147 - £27,596 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
06/08/2024 23:59
Dyddiad y cyfweliad
29/08/2024

Teitl cyflogwr

Birmingham Community Healthcare NHS Foundation Trust logo

Band 4 Governance Support Coordinator

Band 4

Trosolwg o'r swydd

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

 

An exciting opportunity has arisen for a dedicated and self-motivated Governance Support Coordinator to join the  Governance and Performance Team within the Adults Community Services Division.

 

The successful candidate will support our Team through the provision of tasks relating to Clinical Governance, Assurance and Performance along with administrative and clerical tasks required to facilitate the improvement of quality and patient safety processes across the division. The post holder will assist the division in ensuring compliance with any relevant external standards including provision of tasks related to management of medical devices for divisional services and managers to ensure that the division maintains an accurate record of medical devices. 

 

Candidates need to be flexible and able to adapt working styles, you should be able to demonstrate experience in developing and maintaining administrative processes that meet governance requirements. 

 

We require someone who is enthusiastic and motivated and able to work to a very high standard of accuracy. An exceptional eye for detail and excellent organisational skills are also essential for this role and the successful candidate will be expected to demonstrate initiative in planning and prioritising their workload in a way that supports the work of the whole team.

Prif ddyletswyddau'r swydd

Provide an administrative support to the divisional Governance and Performance Team/Senior Management Team as required.

Extract data from DATIX and other information systems, collate and group themes relating to incident and risk reporting to support members of the Team. 

Support with monitoring and facilitation of processes aligned to reported incidents, risks, complaints, Patient Safety Alerts, NICE guidelines, Health and Safety Risk Assessments and effective management of medical devices across the division.  

Facilitate tasks associated with Subject Access Requests and Freedom of Information Requests received by the Division including handling of patient’s Medical Records and other sensitive and confidential documentation.

Support the co-ordination of any internal CQC Quality Inspections across the Division as instructed, by the Clinical Governance Lead, other divisional Senior Managers.

Gweithio i'n sefydliad

IMPORTANT

·         Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.

 

·         Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

General Governance

1.     To be the first point of contact for the Divisional Clinical Governance Team dealing with routine and non-routine enquiries, communicating relevant information to the most appropriate person in the Team.  Answering telephone calls, taking messages and passing on to the relevant person and signposting. Ensure that all received correspondence is triaged and prioritised appropriately.

2.     Actively support with monitoring of incidents, risks and associated actions in line with handling timeframes and send out breach of time frame alters to incident/risks handlers.

  1. Extract data from DATIX and other information systems, collate and group themes relating to incident and risk reporting to support members of the Governance Team. 
  2. To support with monitoring the quality of the incidents reported and contact reporters, if needed advising of changes necessary to achieve the standard required as instructed by the Clinical Governance Lead.
  3. To undertake data for Subject Access Requests in a timely manner, following information governance principles and processes, and though liaison with clinical and non-clinical colleagues representing divisional services.
  4. To handle patient’s Medical Records and other sensitive and confidential documentation appropriately in line with Data Protection and Data Security principles.
  5. To support with management of Freedom of Information Requests received by the division in a timely manner.
  6. To assist divisional Clinical Governance Lead in the management of complaints, including maintaining complaints log, summarising of lessons learned and actions from closed complaints, supporting in the arrangements for complaints lessons learned workshops as well as tracking of progress on completion of agreed actions with Service Clinical Managers and Group Clinical Managers. This will require handling of sensitive confidential information of both service users and staff.
  7. To assist in the cascade of Safety Alerts, NICE Guidelines and to maintain communication with services/managers regarding compliance of any required actions.
  8. To support the co-ordination of any internal CQC Quality Inspections across the Division as instructed, by the Clinical Governance Lead, other divisional Senior Managers.
  9. To support the H&S framework, including help with divisional monitoring of internal processes as well as compliance with H&S Risk Assessments across the division.
  10. To support dissemination of actions identified from internal/external visits or audits, and collating progress update on actions completion from individual services/teams as instructed by the divisional Clinical Governance Lead and Senior Management team
  11. To ensure that the divisional medical device register is maintained and up to date - new equipment is added to the register and equipment no longer in use or relocated is updated accordingly.

     

  12. To provide support, guidance, and assist with delivering training as required to individuals across the division to ensure Medical Devices are recorded within the Trust Datix System and that Datix equipment record corresponds with equipment servicing Contractor’s data base by working in a partnership with Centralised medical Devices team.  

     

  13. Ensure that appropriate training provided within the division, assessments, any other appropriate information are recorded on the divisional database. Training needs will be carried out in line with the trust policy/divisional process.

     

     

  14. To monitor divisional equipment servicing arrangements and escalate any difficulties to divisional Clinical Governance Lead and service Senior Managers in line with expected timeframes.  

     

  15. Collate and monitor data by identifying any trends or gaps referring to equipment servicing arrangements and disseminate this data on a regular basis to divisional Governance Lead to improve compliance and quality. 

     

  16. Support the divisional Senior Management Team to implement changes to medical devices compliance and maintenance to improve clinical quality for patients in accordance with the NHS Improvement and MHRA national framework and legislative guidance with support available from the Centralised Medical Devices Team.  

     

  17. Promote reporting incidents related to medical devices across the division.

     

  18. Provide support with collation and completion of regular and quarterly/annual reports relating to medical devices for the divisional Clinical Governance Lead/Senior Management Team.

     

  19. Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of the management of Medical Devices across the division. This will require traveling and undertaking of site visits across the division. 

     

  20. Ability to recognise situations that should be referred onto the divisional Senior Management Team and take prompt and appropriate action as required in relation to Medical Devices compliance.

     

  21. Assist the divisional Clinical Governance Lead and Senior Management Team in developing clear process for Divisional Teams in monitoring Medical Device’s and the requirement for replacements equipment and the servicing of equipment with support available from the Centralised Medical Device team.

     

    Office duties

     

  22. To undertake the administrative tasks associated with the divisional clinical governance meetings including formulating agendas, maintaining action logs, sending out invites, taking minutes as instructed by divisional Clinical Governance Lead.

     

  23. Produce a range of high quality correspondence, letters, reports, presentations or spread sheets, ensuring all documents are accurate and produced to a high standard.

     

  24. To use a range of additional IT systems including Microsoft Office package, RIO, One Trust and DATIX (Risk, incident Reporting tool, equipment, NICE and alerts), eProcurement, as well as external data bases from external partners (external equipment data base/other) to create reports, tables, charts and graphs. 

     

  25. Create and maintain local data bases/logs to monitor compliance for a range of actives such as progress on actions identified from quality assurance or board visits, audits, patient safety alerts, closed complaints and incidents, Duty of Candour arrangements, reporting deadlines, Subject Access Request, Freedom of Information Requests, NICE Guidelines, and other as advised by the divisional Clinical Governance Lead.

     

  26.  Develop and maintain comprehensive office systems  to ensure that clerical support to the team is provided including effective management of multiple shared email inboxes, Outlook calendars, organising and sorting electronic and paper files, organising meetings, booking meeting rooms as necessary, printing and scanning documents.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Good standard of general education - GCSEs qualification in English and Mathematics level A-C or 9-4 or equivalent.
  • Educated to NVQ 3 Level or equivalent
Meini prawf dymunol
  • Evidence of continuing learning and development in subjects relevant to post
  • Clinical or healthcare science professional qualification or relevant experience

Experience

Meini prawf hanfodol
  • Relevant experience of working within Administrative /Coordinator roles in a busy and fast-paced environment
  • Experience of working in a quality governance and/or risk environment
  • Proven track record of successful working with different staff groups
Meini prawf dymunol
  • Experience of working in a quality governance and/or risk environment ideally within the NHS.
  • Development and use of information systems to support change and improve quality or appropriate skills to support this

Skills and Knowledge

Meini prawf hanfodol
  • Excellent oral and written communication skills / report writing, presentation and minute taking skills
  • Ability to use IT packages, including Microsoft Office
  • Well developed analytical and problem-solving skills
  • Excellent organisational and time management skills
Meini prawf dymunol
  • Understanding of clinical governance agenda / quality agenda and recent patient safety initiatives
  • Knowledge of current healthcare legislation / standards and assessment processes and requirements
  • An understanding of Risk Management /Patient Safety Incident Review Framework

Bathodynnau ardystio / achredu cyflogwyr

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Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Paulina Kasinska
Teitl y swydd
Clinical Governance Lead
Cyfeiriad ebost
[email protected]
Rhif ffôn
0121 466 6128
Gwybodaeth i gefnogi eich cais

Available for a call Monday to Friday between 9:00-16:00, excluding period 12/08/2024 - 26/08/2024.

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