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Detailed job description and main responsibilities

Main Duties

Claims/Other Litigation

1.    To act as the main point of contact for all claims, clinical and non-clinical, made against   the Trust.
2.    To support the Legal Services Manager in the conduct of clinical negligence claims, including an initial review of medical records for disclosure, completion of a synopsis of the case, provide advice on additional evidence required and to provide administrative support as necessary.
3.    To assist the Legal Services Manager in ensuring that all new clinical negligence claims are reviewed, that they provide sufficient information relating to allegations of negligence in accordance with the relevant Pre-Action Protocols, that a file is created and the claim is entered onto the claims database (DATIX) and that checks are made to identify if there are previous complaints/internal investigations.  Where necessary, liaise with the Claimant solicitors to obtain sufficient information to ensure compliance with the pre-action protocol and to enable an internal investigation to be undertaken, if required.
4.    To be responsible for employer/public liability claims, managing from start to finish, including preliminary investigations, gathering of evidence, identification of relevant factual witnesses and providing a preliminary report to the Legal Services Manager advising on strategy and next steps.
5.    To identify any claims where there is a litigation risk and reporting these claims to NHS Resolution under the direction of the Legal Services Manager.
6.    To use own initiative to identify relevant staff to direct enquiries to in claim management.
7.    Supporting the Legal Services Manager with the management of complex and/or contentious cases by ensuring that all evidence is requested and obtained in a timely manner, escalating cases where responses are not forthcoming.
8.    To liaise with NHSR, Trust solicitors, operational managers and other relevant Trust staff to ensure that all appropriate information is available to manage claims against the Trust. There will be occasions where the post holder will have to use tact and persuasion to progress matters.
9.    To assist the Legal Services Manager with the gathering and collation of claims information for the purpose of regular reporting to the Divisions/the Board and for any other internal/external purpose. 
10.    To ensure that all claims are managed in accordance with the Trust’s relevant policies and procedures and escalating any issues of complexity or concern to the Legal Services Manager.
11.    To maintain data on the claims database ensuring this is always kept up to date reflecting the position of the claim.
12.    To propose changes to Standing Operating Procedures and Trust policy related to Claims Management as and when appropriate.

Coroner’s Inquests

13.    To set up new cases on the Legal Services database, obtaining medical records, liaising with the risk management team to identify any complaint/incident investigation, reviewing medical records and identifying factual witnesses and general case management as requested by the Legal Services Manager.
14.    To assist in the review of evidence before it is disclosed to the Coroner, identifying if any further evidence is required and highlighting any issues or concerns to the Legal Services Manager 
15.    To support the Legal Services Manager in ensuring the smooth organisation of complex inquests and facilitating the instruction and provision of information to external legal advisors.
16.    Assist in the provision of in-house support and guidance for Trust staff attending Inquests and arranging pre-inquest support meetings as requested.
17.    To contribute to the formulation and revision of legal services policies and procedures.

Legal Advice

18.    To support the Legal Services Manager in providing specialist legal healthcare advice by obtaining clear and detailed information from those requesting advice to assist in the provision of appropriate legal advice.

General

19.    To undertake any other duties commensurate with this post.

20.    To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.