Job summary
Employer heading
Band 3 Team Administrator - Op Courage Treatment Pathway
Band 3
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
Veterans Op Courage Treatment Pathway require a motivated, friendly and hardworking individual to be part of a dynamic team serving veterans within the Midlands. We provide specialist care and support for those due to leave the armed forces, Reservists and those who’ve already left.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording, and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will provide an effective, efficient, and confidential administrative service to support the clinical team. There is a need to be able to work within a busy work environment with accuracy and to tight deadlines. You will work closely with a small admin team, yet need to have the ability to prioritise your workload and act on your own initiative is essential.
Applicants should have good communication & organisational skills, experience of using Microsoft Office with excellent typing speed and accuracy, it is a requirement to have Maths and English qualifications, so please ensure to add into your application form. Experience of using RIO would be an advantage.
Main duties of the job
- To undertake a range of administrative and clerical duties to support the work of Veterans Op Courage Service.
- To act as first point of contact for patients and visitors to the Team including fielding calls and taking and disseminating messages.
- To service outpatient clinics utilising both Trust patient information and in-house systems.
- To undertake general administrative duties to assist the wider administrative and multidisciplinary teams in carrying out their duties.
- To provide cover for admin colleagues when required to include working at Barberry.
- To work flexible hours to meet the needs of the Service.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Training and Qualifications
Essential criteria
- GCSE English or above and ability to demonstrate excellent use of the English language/grammar
- NVQ level 2 or equivalent
Desirable criteria
- Pitman/RSA Level 2 typing qualification or equivalent
- Proven ability to type accurately at 60 wpm.
Knowledge and Experience
Essential criteria
- Experience of working in an administrator or receptionist role
- Experience in a customer focused healthcare environment
- Relevant experience within a healthcare setting
Desirable criteria
- Knowledge of Op Courage service
- Knowledge of Trust policies and procedures
Competencies
Essential criteria
- Excellent written and verbal communication skills
- Ability to work under pressure
- Ability to work as part of a team or alone, and to be able to prioritise your workload
Skills
Essential criteria
- Up to date working knowledge of all Microsoft packages
- Experience of dealing with a range of disciplines and agencies
Desirable criteria
- A working knowledge of RiO
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma McGarry
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 01213012280
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