Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 9 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 284-24-6850264-CONH
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- 90 Vincent Drive
- Town
- Birmingham
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
Employer heading
ICT Service Desk Analyst
NHS AfC: Band 3
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
The ICT department at Birmingham Women’s and Children’s NHS Foundation Trust is seeking a proactive, experienced IT professional to join the ICT Department as a Service Desk Analyst. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within ICT Service Delivery teams.
Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications along with exposure to server side such as Active Directory.
This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. Birmingham Women’s and Children’s NHS Foundation Trusts ICT department manages and provides support for approximately 4400 client devices and over 5000 users across 2 hospitals in Birmingham.
Main duties of the job
Please ensure you read the Person Specification within the Job Description attached as your application will be shortlisted against this.
Please note: This vacancy will close once a suitable number of applications have been submitted. We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 4 weeks after the closing date, please assume that your application has not been successful.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Qualifications
Essential criteria
- Educated to AS Level or higher in relevant subjects
Experience
Essential criteria
- Previous experience in the delivery of customer service
- Experience in working in team environments
- Understanding of the NHS
- Good level of general desktop IT knowledge
Personal Qualities
Essential criteria
- Professional communication skills
- Ability to work under pressure and concentrate for long periods of time
- Ability to communicate complex technical issues effectively to non-technical staff
- Ability to maintain a professional approach under all circumstances particularly with people who are stressed or angry
- Ability and desire to learn
- Ability to learn, work to and create standard protocols and procedures
- Excellent interpersonal skills
- Excellent communication skills
- Strong analytical skills
- Well-developed problem solving skills
- Desire to work in the IT industry
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Daniel Miley
- Job title
- ICT Service Desk Lead
- Email address
- [email protected]
- Telephone number
- 0121 333 8333
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