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Job overview

An exciting opportunity has arisen to work as a member of our Education team in The People and Education Directorate. The postholder will effectively and efficiently manage the administration of a range of courses working within the wider Education Reporting Team to ensure delivery of high quality learning programmes. Duties will include administrative support to ensure that course attendance is updated accurately and in a timely manner and that queries are actioned and resolved efficiently. The postholder will be supporting the organisation to demonstrate compliance with standards that are essential Clinical education. It is essential that the postholder possesses IT skills, is able to use a range of MS office packages and hold an Apprenticeship Qualification at Level 3. It is also essential that the postholder has experience working as part of a team, has excellent communication and customer service skills. If you are interested in this post and would like further information, please contact:

Main duties of the job

As an integral part of the Education and Learning Reporting team, you will have responsibility for the administration of a range of courses in your portfolio.  You will be required to undertake a range of administration duties which will include setting up new courses, updating existing course setup, managing course enquiries or those relating to the wider Education Reporting Team provision, liaising with the wider team where appropriate to ensure a timely and accurate response to customers.

You will be responsible for ensuring that attendance for courses is updated accurately and in a timely manner to the OLM system and that any queries are actioned and resolved.  You will be required to check and respond to any emails received in the Education Reporting Inbox. You will be required to report any risks or concerns to the Admin Supervisor in relation to any aspect of course administration relating to courses in your portfolio e.g. issues with the organisation of resources or room booking issues.

In order to support the Admin Supervisor, you will be required to generate and/or run reports using appropriate information systems e.g. OLM, seeking advice and guidance from the Admin Supervisor where appropriate.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.