Job summary
- Main area
- Family Ambassador
- Grade
- 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 284-24-6429477-MHSCC
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- 1 Printing House Street
- Town
- Birmingham
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
Employer heading
Family Ambassador
4
Job overview
The Family Ambassador project has been developed in response to a range of recommendations from various reports identifying that the voice of parents and carers in their young persons pathway is often not heard and can be excluded from essential decisions. Parents and carers have a unique perspective on the care needs of their young people and should be embraced as part of the decision-making team with the young person at the heart of the pathway. This role will enable parents and carers to be seen, heard and involved; subject to the appropriate consents of the young person.
As a Family Ambassador you will ensure the needs and views of parents and families are heard and acted on by working within the West Midlands CAMHS Provider Collaborative (commissioned services across a number of providers). You will work within the Collaboratives wards/units for Children and Young People (CYP) inpatient mental health and learning disability settings.
Main duties of the job
To work with colleagues across the regions to ensure the delivery of improvements through Ambassador roles of parental and carer experience, engagement and involvement across all CYP inpatient units and demonstrate the value of Ambassador roles.
Actively contribute to the evaluation of the Ambassador Programme
Sharing concerns and/or escalating unresolved concerns to the Regional Ambassador as required.
To act as a champion for parents, carers, patients and their interests and involve the public and patients in the policy development and decision-making of NHS England and NHS Improvement.
To ensure all public and patient contact with the office is of the highest professional standard.
To embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making.
Working for our organisation
Birmingham Women’s and Children’s NHS Foundation Trust is the Lead Provider of the West Midlands CAMHS Provider Collaborative (WMCPC) - an integrated provision of specialist mental health, learning disability and autism services, for young people aged 12-18.
Provider collaboratives like ours have been established across England to encourage closer regional partnership working. This means that for the first time, pathway and budget management is WMCPC’s responsibility, giving us the autonomy and opportunity to reinvest savings into community and step-down services that our region’s young people need the most.
Here in the West Midlands - and across the country – those who need an inpatient admission experience either a long wait for a bed or are admitted to hospitals far from home.
We hope that by working collaboratively, using local data and listening and engaging with our service users, we will be able to reduce the number of young people admitted to inpatient services, drive down length of stay, bring care closer to home and ultimately improve the outcome and experience of every young person we see.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Qualifications
Essential criteria
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge
Essential criteria
- Has lived experience as a parent or carer of a young person who has required support and treatment across the Health, Social Care and/or Education system
- Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction.
- Demonstrates knowledge of the mental health, learning disability and autism health, social care and/or education pathways through lived experience.
- Demonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals.
- Understanding of Confidentiality and Data Protection Act.
Desirable criteria
- Demonstrates an understanding of the legal frameworks which will impact on the delivery of good quality care, including mental health legislation, human rights, health and social care act and equalities act.
- Experience of delivering support to peers in either a public sector, third sector or user/family led group.
- Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop family/parent/carer/advocate resources.
Analytical and Judgement Skills
Essential criteria
- Ability to challenge issues relating to stigma, discrimination and none recovery focused practice in a respectful manner.
Professional/Specialist Knowledge
Essential criteria
- An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection.
Desirable criteria
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
Personal Skills
Essential criteria
- Evidence of good interpersonal skills and ability to form peer relationships with families/carers/parents and advocates.
- Effective listening skills.
- Ability to act calmly and to respond in a professional manner to distress and also challenging conversations with staff
- Ability to see solutions rather than problems.
- Ability to work at pace in a busy working environment and able to multi-task
- Professional, calm and efficient manner
- Effective team player.
Desirable criteria
- Skills in peer support.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
Other Requirements
Essential criteria
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients, parents, carers, advocates, family and the public.
- Values diversity and difference operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, looks for successful tried and tested ways of working, and Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients. also seeks out innovation
- Actively develops themselves and supports others to do the same.
- Understanding of and commitment to equality of opportunity and good working relationships.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jo Hemming
- Job title
- Associate Director Quality Assurance& Improvement
- Email address
- [email protected]
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