Job summary
- Main area
- Ophthalmology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 381-SS-6770753
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust Birmingham Midland Eye Centre
- Town
- Birmingham
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
Employer heading
Administration Booking Co-ordinator
NHS AfC: Band 3
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
An exciting opportunity has arisen at SWBH NHS Trust for an enthusiastic, self-motivated Booking Coordinator to join our dynamic and dedicated medical retina team in the Ophthalmology Group at the Birmingham Midland and Eye Centre.
Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.
The post holder will be required to work Monday to Friday, cover will be required 8.30am to 16.30pm or 8.00am to 16.00pm.
Main duties of the job
To provide administrative and clerical support to the work of the medical retina service. Dealing and managing complex 18 week pathways and RAG rated pathways and ensuring patients are seen and treated within timeframes. working closely with the clinical team and patient administration manager to support capacity and demand. Thrive to providing excellent patient experience. Answering all phone calls for the glaucoma service therefore working as part of a team is essential.
We are looking for a innovative, enthusiastic team player who is well organized and motivated to join our team. The role will contribute to improving the care and experience of medical retina patients treated within our Trust.
You must enjoy working in a busy environment and be able to priorities your own workload. You will need good interpersonal skills, be IT literate and able to work under pressure in a fast paced environment
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details of what this role entails
Person specification
Qualifications
Essential criteria
- GCSE (or equivalent) Maths and English, Grade C or above
- NVQ 2 Administration or equivalent
Desirable criteria
- EDCL
Experience
Essential criteria
- Significant administration experience
- Good analytical skills and ability to interpret data from a variety of sources
- Working knowledge of NHS
- Able to work as part of a team and influence others
- Ability to utilise Microsoft Office Suite, including WORD and EXCEL
- Experience in use of database systems
Desirable criteria
- Experience of working in a clinical area or similar or of collating clinical information
- Experience of waiting lists/appointment service
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Zoe O'Brien
- Job title
- Scheduler
- Email address
- zoe.o'[email protected]
- Telephone number
- 0121 507 4750
- Additional information
Enquiries regarding the role are welcome
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