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Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Responsibilities:

• Complete literature searches in a timely manner as required from requests across the trust.
• Assist teams undertaking systematic reviews in structuring their questions and search terms.
• Perform searches for systematic reviews and provide results in an appropriate format.
• Responsible for managing own workload and prioritising accordingly.
• Managing the library inbox and assigning queries appropriately.
• Sourcing articles for ad-hoc requests.
• Manning the library enquiry desk alongside the Librarian Team Leader.
• Ensuring the smooth day-to-day running of the physical library space.
• Responding to in-person queries from staff, students and volunteers.
• Providing in-person training on library resources.
• Providing in-person library inductions.
• Monitoring and assessing library usage statistics, including resource usage.
• Suggesting ideas for library innovation.
• Working with the Librarian Team Leader to evolve the library service.

Communication

• To communicate regularly with a range of audiences (including clinical and non-clinical staff) from across the Trust, dealing with complex in-person, email and telephone queries relating to accessing information and library services.
• Liaise with senior staff to identify systematic review search requirements and parameters.
• To adhere to the Trust’s values and behaviours when welcoming people and answering enquiries, providing a friendly in-person service to library users.
• Maintain and develop relationships with a network of NHS libraries and library staff through regular attendance at online network meetings.
• Ensure all verbal and written communication is of the appropriate tone for the required audience.
• Deal with potentially difficult queries and complaints in a sensitive manner.

Analytical

• Concentrate for extended periods of time when conducting literature searches, responding to queries and performing catalogue or resource-based work.
• When necessary, identifying anomalies in library records and correcting accordingly.
• Quickly assess resources to identify quality and relevance to a specified question.
• Able to think creatively when considering literature search requests to maximise the number of relevant results.
• Familiar with the requirements of the systematic review process.
• Build comprehensive search strategies to support systematic review processes.
• Compile and monitor statistics from a range of platforms and identify trends and suggest improvements accordingly.
• Assess, analyse and resolve basic queries or problems relating to library systems, using judgement to decide the next appropriate steps to resolve the issue.

Planning and organisation

• Coordinate with the Librarian Team Leader to manage library workload. This may require adjustments to plans at short notice, due to service needs e.g., sickness absence within the team.
• Manage the delivery of literature search requests to an efficient timescale.
• Catalogue new physical and digital content on an ad-hoc basis to a defined cataloguing scheme.
• Sharing the responsibility of ensuring a clean and tidy library environment with the Librarian Team Leader.
• Plan and deliver one-to-one outreach activities to provide training on resources and information skills.
• Aid with marketing initiatives to promote the library through attendance at information stands, proactively suggesting social media content and leading on poster campaigns.
• Engage in a culture of open discussion to ensure the smooth running of the library service.
• Occasionally manage a conflicting schedule to ensure the library provides consistent, high-quality service.

Policy

• Adhere to NHS England and library network policies on loans, cataloguing and service provision.
• Adhere to national requirements regarding copyright and licensing legislation.
• Adhere to national requirements regarding GDPR legislation.
• Adhere to library guidelines on service delivery and collection development, and to the aims of the library strategy.
• Contribute to developing library network policies on a range of information-related topics.
• Recommend developments to library strategy and service procedures based on own knowledge and experience of the workings of the library.
• Promote and supply literature search results for use in trust-wide clinical and service policies.

Finance

• Monitor the use and stock of library stationery and advise on new orders appropriately.
• Proactively suggest new purchases of physical or digital library stock.
• Aid in the sourcing of promotional material (both free and paid-for) from resource suppliers and external companies.
• Responsibility to ensure all library equipment is used safely when used by self and others.

HR

• Provide training to staff and students on the use of library resources, and occasional on-to-one training on basic information retrieval skills.
• Provide one-to-one library inductions and overviews as required.
• Create and manage new user records on the library catalogue and in OpenAthens.
• Manage library user data sensitively and in accordance with trust and national requirements.

Information resources

• Work with a range of varied and complex information resources, including both national and local subscriptions, often combining results from a range of sources to address queries or issues.
• Responsibility for day-to-day operation of Trust information subscriptions relating to the library service, including troubleshooting technical issues and liaising with account managers where necessary.
• Monitoring and analysing resource subscription usage statistics to identify patterns in behaviour and usage. Providing an update on these at a quarterly statistics department meeting and suggesting changes to the library service or outreach programmes in response to those statistics.
• Have an excellent working knowledge of the library catalogue and its capabilities.
• Familiarity with and understanding of best-practice standards and requirements for journal articles, to facilitate the basics of critical appraisal and ways to identify high-quality, reliable resources.
• Be aware of a range of technologies and functionalities to improve the library user experience.
• Be familiar with the requirements of the PCs, wifi and printers in the library and advise staff on their use accordingly to ensure the smooth running of the physical library space.
• Efficiently advise on the range of books available to library users and suggest appropriate resources to address their queries and needs.

Additional information

• Work well both independently, requiring minimal supervision, and as part of a team.
• Actively engage in personal and professional development, through both internal and external processes.
• The post holder will frequently be required to use physical effort when lifting books and journals for cataloguing, stock checking, and responding to resource requests, although reasonable adjustments will be made in the event that additional support is required.
• There will be periods in a restricted position, such as sitting at a desk, when inputting data and producing reports.
• VDU equipment will be used for substantial parts of the day, with a high proportion of keyboard use.
• When accessing medical material, including books and online resources, information may contain graphic images of surgery and medical conditions.
• There may be rare exposure to dusty conditions when accessing archive materials.
• The need to deal with complaints directly or indirectly from service users may be distressing in some situations.