Job summary
- Main area
- facilities
- Grade
- Band 3
- Contract
- 6 months (Fixed term or Secondment)
- Hours
- Full time - 37.5 hours per week (08:30 - 16:30)
- Job ref
- 820-6436714-COR
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Castle Vale Primary Care Centre
- Town
- Castle Vale
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 06/09/2024 23:59
Employer heading
Band 3 Facilities Reception Supervisor
Band 3
Job overview
An exciting opportunity has arisen to work as part of the Estates and Facilities Department as a Band 3 Facilities Supervisor within the Community.
The post holder must have general standard of education to GCSE Level including Maths and English and hold or working towards Institute of Leadership and Management qualification Level 3, NVQ Level 3 in Facilities Management or equivalent supervisory experience.
The post holder will be directly line manages the receptionist team and will be the first point of contact for all issues or queries regarding the community premises.
The post holder will be based at Castle Vale Primary Care Centre and will be required to travel across the various Trust sites independently where our Receptionist staff are based and cover reception when/if required for example to cover annual leave and sickness.
Main duties of the job
The post holder will be expected to manage the daily function of the reception service as well as provide support to management teams as and when required.
Duties will include liaising closely with clinical services and contractors with regards to any facilities issues. This interesting and varied role requires the ability to work well on your own initiative whilst being committed to teamwork. This position also requires good communication skills and the ability to meet the demands of working in a busy environment.
Working for our organisation
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person specification
Qualifications, Experience, Skills, Knowledge
Essential criteria
- General Standard of Education to GCSE Level including English and Maths
- Hold or working towards Institute of Leadership and Management qualification Level 3, NVQ Level 3 in Facilities Management or equivalent supervisory experience
- Relevant experience of working in a reception role
- Relevant experience in supervising facilities services in a healthcare environment
- Experience of handling confidential and sensitive information at site level
- Experience of developing good relationships with stakeholders
- Experience in the implementation and on-going supervision of facilities related to risk management policies and procedures.
- Excellent communication skills, oral and written.
- Effective influencing and negotiating skills
- Able to deliver operationally, to multi task and work under pressure meeting consistently demanding deadlines
- Able to develop highly effective working partnerships and alliances with staff at all levels e.g. working with clinical teams
- Able to deliver training and instruction to staff in best practice and methods of work.
- Reliable, friendly, approachable, flexible and able to motivate and lead by example
- Performance orientated/ customer focused
- Able to use Office applications, particularly Word
- Ability to demonstrate problem solving techniques
- Understanding how to deliver facilities services within a community based environment being mindful of patient, staff and visitor safety.
- An understanding of how rosters are compiled and are operated
- An understanding of the National Specification of Cleanliness
- An understanding of operational techniques in delivering facilities services
- Leadership skills with the ability to motivate others reporting directly to the role.
- To be a good team player and be able to work with managers in the directorate.
- To display a range of qualities that engender a high degree of confidence, trust and credibility from clinical and facilities colleagues
- Can motivate self and colleagues to think laterally and imaginatively about service development opportunities.
- Excellent organisational Skills.
- Flexible working
- Adaptable and resilient having a flexible approach to working within a rapidly changing environment.
- Demonstrate empathy towards all client groups.
- Able to drive to travel independently between Trust sites and attend meetings/cover sites at a local level
Desirable criteria
- Be prepared to deliver staff meetings.
other
Essential criteria
- Able to drive to travel independently between Trust sites and attend meetings/cover sites at a local level
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Pav Sandhar
- Job title
- Facilities Reception Manager
- Email address
- [email protected]
- Telephone number
- 0121 683 2389
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