Job summary
Employer heading
EBME Admin
NHS AfC: Band 4
Job overview
Provide administrative and clerical support to the department including liaising with budget holders and obtaining authorisation for contract payments and invoicing requests. To be the front of house support for enquires and assist in requests for service from the end user. Liaise with Procurement and Finance to ensuring new equipment is added to the Trusts medical devices database correctly with the relevant paperwork, ensuring asset details are correct and required 3rd party contracts are identified in a timely manner
Main duties of the job
Liaise with people and organisations both internal and external to ensure the smooth running of the medical engineering dept.
To be the focal point for all in-coming calls, responding promptly and efficiently, initiating action as appropriate, relaying accurate, technical, and clinical messages ensuring that all calls receive immediate action.
Ensuring that all requests for service and reports of faulty equipment are logged with full details of the reported fault onto the computer system.
Responsibility for ordering and accurately checks and processes invoices for payment. Ensuring all documentation is dealt with appropriately.
Monitor 3rd party open calls and advise medical engineering manager of any delays in medical equipment being returned to site.
Liaises with suppliers and service providers as required to include arranging service visits and negotiating maintenance contracts.
Manage the portfolio of service/maintenance contracts. Liaising with suppliers, NHS Supply Chain and client departments as necessary.
Day to day management of circa 19000 item asset register, ensuring all equipment is located and correctly serviced in line with OEM requirements, in a timely manner in accordance with Trusts KPI data. E-mail inventory notifications and co-ordination of engineers to carry out equipment servicing.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what’s available for you here at The Dudley Group.
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Detailed job description and main responsibilities
DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Experience in medical engineering department
Essential criteria
- Has worked within a medical engineering department
Helpdesk experience
Essential criteria
- Call centre experience
Able to work on own iniative
Desirable criteria
- Able to work under own iniative.
Experience of using a asset management system
Essential criteria
- Experience of a medical engineering asset management system
Documents to download
Further details / informal visits contact
- Name
- Neal Shaw
- Job title
- Head of Medical Engineering
- Email address
- [email protected]
- Telephone number
- 01384 244555
- Additional information
Rupinder Shergill
Chief Medical Engineer
ext 1261
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