Job summary
- Main area
- Acute/emergency Medicine
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37 hours per week (12 hr shift pattern)
- Job ref
- 407-MLTC-7095525
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Healthcare NHs Trust
- Town
- Walsall
- Salary
- per annum
- Closing
- 11/04/2025 08:00
Employer heading
Clerical Officer Ward Clerk
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
An exciting opportunity have arisen to join a friendly team, working within department of Emergency medicine/Acute care medicine. We are looking for a dynamic individual to join our busy team.
Successful candidate will provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine.
If you have excellent interpersonal skills, good communicator and have a strong desire to provide an efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine
Main duties of the job
Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration such as record keeping, data entry, filing and scanning.
You will need to be able to communicate effectively with all staff members and patients
If you feel you have these skills and would like to join our team them, please apply.
Covering 365 days over a 24-hour period on a rotational shift pattern and complete the administrative tasks
that are aligned to provide effective care for patients on the Emergency and Acute pathway.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also completed on the Urgent and Emergency Care Centre which houses a new Emergency Department (including Children’s Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Detailed job description and main responsibilities
Duties will include,
• To ensure that there is good communication between the administration team and the clinical team so that the Department area runs smoothly.
• Liaising with patients, relatives, carers, outside agencies and colleagues within a multidisciplinary team via telephone and face to face communication.
• To ensure that all patients are received and directed to the appropriate waiting area or ward area in a courteous and professional and timely manner as the post holder is often the first point of contact for most patients.
• To ensure that patients demographic details are always kept up to date in the medical records
and on the Patient Administration System, by checking personal details such as name, address, telephone number, ethnic origin, and GP.
• To use the Patient Administration System to book patients onto the system and to make follow up outpatients as and when required.
Although are not exhaustive and more details information can be found on the job description.
Person specification
Qualifications
Essential criteria
- High level of literacy and numeracy
- GCSE or equivalent in English and Maths
EXPERIENCE
Essential criteria
- Demonstrable experience of administrative & clerical systems and processes
- Fully conversant with information and other IT systems.
- Experience in Microsoft including Outlook, Word and Excel
Desirable criteria
- Previous ward clerk/reception experience
- Previous experience of working in acute hospital environment
SKILLS AND KNOWLEDGE
Essential criteria
- Ability to deal with difficult/anxious people using tact and diplomacy.
- Excellent organisational skills to manage own workload and assist in running a smooth service.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jas Kaur
- Job title
- Acting Administration Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
Jas Kaur
Acting Administration Manager
01922 721172
List jobs with Walsall Healthcare NHS Trust in Administrative Services or all sectors