Job summary
- Main area
- ENT
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 407-SURGERY-6379883
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Manor Hospital
- Town
- Walsall
- Salary
- £23,949 - £26,282 Band 4 pro rata
- Salary period
- Yearly
- Closing
- 10/07/2024 08:00
Employer heading
ENT Medical Secretary
NHS AfC: Band 4
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
To provide comprehensive secretarial and administration support, handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians
1
Main duties of the job
1.. To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports.
2.Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with patient pathway.
3.To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
4.Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding.
Working for our organisation
We are looking to recruit someone who can provide a comprehensive service with at least 12 months senior medical secretary experience. Personal organisation, well developed communication skills and the ability to prioritise workloads and juggle ever-changing priorities are also essential as is the ability to demonstrate working in a fast paced environment. We are looking for team players who are also able to work on their own initiative. If you feel you have the necessary qualities and skill set we would be delighted to hear from you.
To provide comprehensive secretarial and administration support. Typing of clinic letters. Handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians
Job overview
To provide comprehensive secretarial and administration support, handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians
Detailed job description and main responsibilities
1.Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues for e.g. in booking appointments, scheduling clinics, arranging meetings and managing diary commitments for clinical team.
2.Provide day to day supervision/management, mentoring and support, as well as on the job training to new or junior staff as required.
3.Maintaining accurate processing and storage of clinical records via both electronic systems and paper based records to include maintaining electronic waiting list, appointing/unappointing as appropriate, data entry, transcribing letters and minutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and to patients.
4.Managing own workload, ensuring compliance with standards relevant to the role and department, ensuring that a quality service is provided according to agreed policies and Standard Operating Procedures, referring to Manager where appropriate.
5.Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This may include cash handling and the authorisation of requisitions within agreed limits.
6.Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise, and proposing practice changes within own area/department
For more details please read he Job description attached
Person specification
Qualifications
Essential criteria
- Educated to GCSE/O Level standard/equivalent
- RSA/OCR Level II or equivalent
- NVQ Level 3 (or equivalent)
- Word Processing/Audio typing Skills
Experience
Essential criteria
- Excellent knowledge of the full range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
- Experience working in an NHS office environment
- Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures.
- Experience of planning and organising events e.g. MDTs and case conferences.
Skills
Essential criteria
- Able to use own initiative and able to work with limited supervision, managing and prioritising own workload
- Ability to accurately maintain computerised and manual filing/documentation system
- Ability to supervise and motivate secretarial support staff
- Advanced knowledge of specialist medical terminology and secretarial procedures, many of which are nonroutine.
- Knowledge of internal PAS system
- Clear understanding of confidentiality and data protection issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Brodie White
- Job title
- Deputy Care Group Support Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
Ext: 5203
List jobs with Walsall Healthcare NHS Trust in Administrative Services or all sectors