Job summary
- Main area
- Progress Chaser
- Grade
- Band 3
- Contract
- Permanent: 7 day a week cover
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-MLTC-7060681
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor Hospital
- Town
- Walsall
- Salary
- £24,625 - £25,674 pa
- Salary period
- Yearly
- Closing
- 17/04/2025 23:59
- Interview date
- 03/05/2025
Employer heading
Progress Chaser (AMU)
Band 3
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The Progress Chaser is essential in supporting the smooth flow of patients through the Acute Medical Unit (AMU). This role involves organizing and facilitating timely investigations, confirming discharge plans, and assisting the flow nurse. The primary focus is on tracking the progress of tasks and processes, identifying any delays, and working closely with various teams and stakeholders to address obstacles. The goal is to ensure a positive patient experience, while supporting safe and efficient discharges.
Main duties of the job
The post holder will support the AMU Flow Nurse and Nurse in Charge (NIC) in a progress chaser capacity, overseeing the monitoring of the AMU and ED whiteboard to ensure patient flow is efficiently managed. The role involves tracking potential four-hour breaches and liaising with the capacity team to ensure bed availability is effectively managed.
Additionally, the post holder will assist with facilitating timely discharges by monitoring any delays in outstanding investigations or treatments that could hinder discharge. They will escalate these delays as necessary to ensure prompt and safe discharges, contributing to the smooth running of the AMU and the overall patient care process.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
The post holder will support the AMU Flow Nurse and Nurse in Charge (NIC) in a progress chaser capacity, overseeing the monitoring of the AMU and ED whiteboard to ensure patient flow is efficiently managed
Please see attached job description and person specification.
Person specification
Qualifications
Essential criteria
- GCSEs (or equivalent) in English and Maths at Grade C or above.
- Knowledge of NHS processes or systems (e.g., patient tracking systems, project management software).
Knowledge and Experience
Essential criteria
- Experience in using patient management systems.
- Experience working within patient pathways or clinical workflows.
- Experience working with public & Customer care skills
- Experience with processes around confidential PID.
Desirable criteria
- Experience in using NHS-specific software or databases (e.g., EPR systems, whiteboard, care flow connect).
Key Competencies
Essential criteria
- Experience in managing multiple tasks simultaneously and tracking progress toward set deadlines.
- Experience working with multidisciplinary teams and liaising with various stakeholders.
- Strong organisational skills and ability to manage and prioritise workloads effectively.
- Excellent attention to detail and ability to track progress on multiple cases at once.
- Strong communication skills, both verbal and written
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Experience in using Microsoft Office (Word, Excel, Outlook)
- Flexible and adaptable to changing priorities, with a positive attitude towards continuous improvement.
- Strong commitment to delivering high-quality patient care and supporting the team in achieving operational objectives.
Desirable criteria
- Experience in a similar administrative or operational support role within a healthcare or fast-paced environment.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Amy Reynolds
- Job title
- Lead Nurse
- Email address
- [email protected]
- Telephone number
- 01922721172
- Additional information
For further information please contact Amy Reynolds
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