Job summary
- Main area
- PCCT Admin
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (22.5 hrs per week 2 shift pattern on rota 8-4 and 9-5)
- Job ref
- 381-CT-6414791
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust
- Town
- West Bromwich
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Contact Centre Agent
NHS AfC: Band 2
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
We have a part time post working Mondays, Tuesdays and Wednesdays at our Care Navigation Centre at Sandwell General Hospital.
To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Care Navigation Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment booking service.
You will be expected to participate in the 2 shift pattern to provide administrative cover 8:00 – 17:00 on a rota basis which means 8-4 and 9-5 shift cover each week.
Main duties of the job
You will provide an administrative support for the Phlebotomy clinical service, answering a high volume of telephone calls, registering patients to the service, booking appointments and dealing with queries regarding appointments. You will also manage the service mailbox processing queries and responding accordingly.
The successful candidate will need to be computer literate in order to use our automated appointment system.
You will be expected to take referral over the telephone and process according to the guidelines for the services.
You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise your own workload.
There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve live
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for full details of what this role entails.
Person specification
Experience
Essential criteria
- Customer Service Experience
- Previous clerical experience
Desirable criteria
- Experience of patient information systems (e.g. Medway or PIMS)
- Previous NHS experience.
Qualifications
Essential criteria
- GCSE English and Maths or equivalent).
Desirable criteria
- NVQ Customer Care (or equivalent)
- European Computer Driving Licence qualification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Spencer
- Job title
- Systems Administrator
- Email address
- [email protected]
- Telephone number
- 01215072850
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