Job summary
- Main area
- Surgical Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 381-SS-6381401
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust
- Town
- West Bromwich
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 06/08/2024 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
A vacancy has arisen for ward clerk positions within the Surgical Assessment Unit and (following move to MMUH) Surgical SDEC. Candidates need to be hard working , efficient , be able to prioritise , work under pressure and possess excellent communication skills.
Duties will include liaising with a wide range of hospital staff , patients and relatives both in person and by telephone. Maintaining medical records both on paper and on the computer system.
Main duties of the job
To work with limited supervision as part of a multi-disciplinary team, providing a clerical support service to nursing staff at ward level. To display sensitivity and tact in dealing with patients and relatives.
To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritizing skills and discretion to organize a daily workload to take account of deadlines and degrees of urgency.
Duties would include greeting patients on arrival, booking appointments, sending out appointment letters/patient information, answering telephone queries regarding appointments and other duties to support the service provided by the group.
The successful candidate will need to be computer literate in order to use our automated appointment system.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities and we are looking forward to the move to our new environment.
We have three strategic objectives:
1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live
Detailed job description and main responsibilities
For further details please read the attached job description and person specification to see what the roles entails.
Person specification
Experience
Essential criteria
- Clerical experience
Desirable criteria
- NHS clerical experience
- Previous ward clerk experience
Qualifications
Essential criteria
- GCSE or equivalent in English
Desirable criteria
- GSCE or equivalent in Maths
- NVQ or equivalent customer care
Personal Qualities
Essential criteria
- Good communication
- Evidence of customer care
Communication
Essential criteria
- Evidence of excellent communication, written, verbal, non-verbal
- Evidence of ability to use computer effectively & efficiently
Desirable criteria
- Knowledge of NHS computer systems including IPM / Unity
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Davinia Edwards
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 0121 507 2486
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