Job overview

·         Participate in appraisals to agree/revise Personal Development Plans.

·         To work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department.

·         Attend and participate in regular staff meetings.

·         To participate in team, professional and personal development activities and promote commitment to continuous development and improvement. 

 ·         To ensure effective contribution to the delivery of the organisation’s objective 

·         Any other duties commensurate with post as requested.

Main duties of the job

·         To have a full understanding of RTT pathway

·         To have a full understanding of Referrals received into the Trust and their journey throughout the department

·         Knowledge of caching up clinics following attendance or DNA

·    To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.

·         The following up of pending results and appropriate action when received

·         Setting up of future clinics

·         The use of Clinic Booking Forms to create new clinics, or amend clinics

·         To be able to manage electronic diaries

·         Excellent telephone manner, for both patient contact and the chasing of outstanding investigations 

·         To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly.  This can be of a sensitive or complex nature.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.