Job summary
- Main area
- Reception/Admin
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Flexibly Monday to Sunday between the hours of 8am and 4.30pm)
- Job ref
- 225-DIV3-6395604
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- Health Centres Across Wolverhampton
- Town
- Wolverhampton
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- Today at 08:00
Employer heading
Receptionist/Administrator
Band 2
Job overview
Permanent
Full-time - 37.5 hours per week to be worked flexibly Monday - Sunday 8am to 4.30pm
We are seeking an experienced Receptionist/Administrator to work across various Community Health Centres within Wolverhampton to provide Reception and Administrative support within the Community Ambulatory Care Service.
You will be expected to promote a professional attitude offering an efficient and confidential service in person and by phone as part of the role.
You will have excellent communication skills and a flexible approach to work focusing on ensuring the needs of service users and visitors to the health centres are met.
The role involves referencing of, and inputting to, a number of electronic systems and you will demonstrate a high level of accuracy and attention to detail to ensure data quality standards are adhered to. Familiarity and experience of ICT systems is essential.
Main duties of the job
The post holder will work as a member of a team of receptionists and administrators and is required to undertake all aspects of the role, including dealing with patient enquiries, both in person and on the telephone, handling paper and computerized patient records, data inputting and filing.
The post holder works in close partnership with the clinical teams working in and operating from Health Centre’s to ensure the smooth running of clinics and services.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please see attached job description/person specification for a definitive list of main role and responsibilities
Person specification
Qualifications
Essential criteria
- 5 A-C GCSEs or equivalent and/or NVQ level 2.
Experience
Essential criteria
- Knowledge and experience of the local community
- Experience of working as part of a team
- Computer skills and working knowledge of Microsoft office applications
Desirable criteria
- Knowledge of Patient Information Systems
- Data input and recording
Communication Skills
Essential criteria
- Good communication skills – written and verbal
- Good empathy skills
- Able to respect confidentiality
Flexibility
Essential criteria
- Needs to be able to travel to venues in Wolverhampton
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jasvinder Sahota
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 07990 931130
- Additional information
If you would like further information or to discuss areas of the job description please contact:
Jasvinder Sahota, Service Delivery Manager – mobile: 07990 931130
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