Job summary
- Main area
- Macmillan
- Grade
- NHS AfC: Band 4
- Contract
- 23 months (fixed term)
- Hours
- Full time
- Job ref
- 407-SURGERY-6710775
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor hopsital
- Town
- walsall
- Salary
- £26,530 - £29,114 per annumm
- Salary period
- Yearly
- Closing
- 08/12/2024 23:59
Employer heading
Band 4 Macmillan Cancer Care Navigator
NHS AfC: Band 4
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The Macmillan Cancer Care Navigator will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers.
The Cancer Care Navigator will work in close unison with the Clinical Nurse Specialists to ensure the coordination and management of patients at all points of their cancer pathway; from diagnosis, throughout the care treatment pathway and onto after care support.
Cancer Care Navigator will provide administrative, coordination and pathway navigation support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway. They will be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics; supporting patients in the resolution of non-complex needs and concerns as well as being a point of contact for patients who will have been prepared by their clinical team for Patient Stratified Follow Up (PSFU).
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
Main responsibilities
- Assess and interpret the needs of individuals attending/contacting the service and respond effectively to their needs providing a professional quality service.
- Provide telephone advice and triage where appropriate, working within
- defined protocols and guidelines. Documenting and communicating
- outcomes as per service specification.
- Provide Level 1 psychological support within own knowledge
- boundaries following appropriate training.
- Assess patients using Holistic Needs Assessment Tool and supporting patients in
- the resolution of non-complex needs and concerns; documenting outcomes
- accordingly via a supportive care plan. Keep all assessments up to date electronically and maintain database.
- Participate in collating patient surveys/patient experiences surveys
- and develop action plans alongside the clinical nurse specialist teams and lead nurse
- Support the Personalised care team in providing Health and well-being and living with and beyond programmes.
- Contribute to the delivery of education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term condition.
Working for our organisation
An exciting opportunity has arisen a highly motivated, enthusiastic individuals to join an existing team to work providing support to people living with cancer within Walsall Healthcare NHS Trust.
The postholder will be responsible for conducting holistic needs assessments contributing to the Personalised Care and Support Plan, ensuring people's physical, practical, emotional & social needs are identified and addressed at the earliest opportunity, referring and signposting to supportive services.
The post holder will demonstrate excellent organisational skills, must be flexible in their approach, able to exercise initiative & demonstrate a consistently high standard of professionalism. The post holder will have excellent communication skills & be willing to undertake ongoing training and development as part of attaining their competency assessment.
A major remit of the post involves supporting patients with cancer and their families, both face to face and via telephone, who are referred by the clinical teams as well as those patients/relatives seeking info, advice and support independently.
The main focus of the role is to enhance the patient experience, enhance the staff experience and improve the quality of our service.
If you would like further information regarding this inspiring opportunity, please contact Nicola Adams , Macmillan Lead Cancer Nurse on 07977 290603
Detailed job description and main responsibilities
- Co-ordinate the transfer / transition of care between service teams, or facilitation of service provision across interfaces of care – for example for patients attending other hospital trusts for treatment.
- Refer to other team members when appropriate and following discussion with the
- Clinical Nurse Specialist.
- Develop good working relationships and liaison between other departments and
- Healthcare professionals within WHT.
- Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact or persuasive skills, to ensure safety and understanding around treatment
- side effects as well as an understanding of complex information around treatment options and end of life care.
- Plan and organise own workload to ensure patient needs are prioritised.
- Plan and organise own day to day workload, which will also involve liaising with several other healthcare professionals and external agencies.
- Act as advocate and facilitator to resolve issues that may be perceived as
- barriers to care.
- Help patients and relatives overcome barriers to understanding when English is
- not their first language.
- Reporting all complaints and untoward occurrences as per trust policy.
- Participation in Macmillan training and education opportunities for self-development and shared experience.
- Participate in other duties to reflect an evolving healthcare service as appropriate.
- Patient Information
- Coordinate access to patient information and education resources for patients.
- Collaborate and work closely with local providers of validated information resources, users and user groups, including the Resource and Information Centre, and other registered providers e.g. Macmillan, Support Groups and other specialist providers.
- Support and coordination of remote surveillance for patients on self-managed follow up (PSFU) pathways to ensure risk free survivorship:
- Communicate effectively with relevant MDTs and clinical teams to ensure that all new and migrated PSFU patients are identified for coordinated support as assessed by health professionals.
- Be responsible for maintaining the Somerset Cancer Registry Database for patients on PSFU, monitoring clinical alerts, organising relevant tests required and ensuring results are flagged to the named clinician and MDT.
- Be responsible for the regular monitoring, auditing, and reporting of compliance
- with the remote surveillance pathways in line with the governance protocols.
- Contribute to clinical/lT team reviews of implementation issues of the remote surveillance systems and support and contribute to solution identification and
- resolution.
- Ensure all documentation is recorded accurately, legibly signed and dated in accordance with Trust policies
Person specification
Qualifications
Essential criteria
- GCSE or equivalent level including Maths and English
- Minimum of an NVQ level 3 or with relevant experience in cancer and willing to undertake further training
- Desirable: Communication skills training i.e. Sage Thyme
Experience
Essential criteria
- Experience of working with cancer patients
- Experience of working in the NHS
- Experience of working within multi-professional teams
- Experience in the use of data management
- Experience of co-ordinating patient workload
- Knowledge of relevant cancer treatments and interventions and terminology
- Experience of coach/teaching patients and carers
Knowledge and skills
Essential criteria
- Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to deal with complex and difficult emotional situations
- Able to work effectively as part of a multi-professional team
- Able to work with minimal supervision
- Able to meet changing demands and priorities with a flexible approach
- Competent in the use of information technology systems
- Understanding of patient centred care
- Experience of co-ordinating patient workload
- Knowledge of relevant cancer treatments and interventions and terminology
other
Desirable criteria
- A Flexible and positive attitude to health care
- Self-motivated and positive
- Ability to retrieve information from a wide range of sources and in different formats
- Professional and caring with respect for others
- Calm, objective, and patient approach
- Recognition of own limitations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Adams
- Job title
- Macmillan Lead Cancer Nurse
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
Ext: 3144
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