Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Paediatric Cardiac Services
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
387-WC-6977-NG-A
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Bristol Children's Hospital
Town
Bristol
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
05/07/2024 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Senior Medical Secretary

Band 4

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

We are looking for a Senior Medical Secretary to join our team in Paediatric Cardiology at the Bristol Children’s Hospital.

The position is full-time (37.5 hours per week) Mon-Fri.

The successful candidate will be expected to type and issue multiple letters including clinic letters, discharge summaries and general correspondence; also help with day-to-day queries from families and other medical professionals. 

Previous applicants need not apply.

Main duties of the job

Main Duties and Responsibilities

  • To act as a point of contact for queries from clinical and non-clinical staff
  • Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
  • Act as a point of contact for patients, relatives and carers.  The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
  • Returning calls promptly and keeping callers updated with information in an effective and efficient way
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
  •  Completion of appropriate documentation for other NHS teams as required for onward referrals or shared care
  • Maintain electronic records of annual and study leave requests for consultant according to Divisional protocol and process claim forms, where appropriate.
  • To provide administrative support to clinical staff who may undertake specific NHS roles within the Trust e.g. specialty clinical lead, governance lead, where appropriate. This may involve the preparation of reports, presentation packages, attendance at meetings and taking of minutes.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Aptitudes

Essential criteria
  • Respecting Everyone
  • Embracing change
  • Recognising Success
  • Working Together

Qualifications

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English
  • Qualified in word processing or audio typing (or equivalent)
  • Business and Administration Level 3 NVQ or equivalent experience

Knowledge and Experience

Essential criteria
  • Clerical/administrative experience, including filing and/or reception
  • Understanding of specialist medical terminology including Cardiology terminology
  • Experience of dealing with the public, both on the telephone and in person
  • Knowledge of NHS policies and/or procedures
Desirable criteria
  • Previous NHS experience

Skills and Abilities

Essential criteria
  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently, managing own workload, whilst providing supervision and support to others
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to adapt to use new computer packages and programmes
  • Effective organisational skills
  • Good IT skills including Microsoft packages
  • Attention to detail
  • Ability to deal with non-routine issues on own initiative

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveDefence Employer Recognition Scheme (ERS) - SilverCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareTime to changeStep into healthPride In Veterans

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucieanne Baber
Job title
Assistant performance and operations manager
Email address
[email protected]
Apply online nowAlert me to similar vacancies