Job summary
- Main area
- Admin
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 434-C6417806
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
Employer heading
Transfer of Care Hub Senior Administrator
Band 4
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
The Transfer of Care Hub (ToCH) is a multidisciplinary team which meets daily, in person and virtually, to lead timely and safe discharge decision-making. It aims to deliver proactive and person-centric care through system-wide collaboration which will support people to live well and independently in their community. The ToCH multidisciplinary team reviews patients who have been referred for discharge and make informed and final decisions regarding the most suitable discharge pathway for them. The ToCH co-ordinates the discharge pathways out of hospital (pathways 1 , 2 and 3) for residents of Buckinghamshire, irrespective of where they are an inpatient including out of area hospitals. This also includes patients who require assistance relating to pathway 0 i.e. Voluntary, Community or Social Enterprises (VCSE).
The post holder will provide senior administrative duties in the ToCH and business support as needed. The post holder will have excellent and experienced skills in communication, administration duties and IT.
Main duties of the job
The post holder will be responsible for the administrative duties of the ToCH such as managing the ToCH referrals and mailbox, screening referrals, updating and monitoring the patient tracker, working closely with system partners to support their referral processes, answering calls, and working with the ToCH Operational lead and MDT. They will liaise with professional staff within designated clinical and social care areas with the overall aim of preventing delays and have support from the MDT as required for appropriate decision making.
The post holder will follow clinical and operational guidelines to support with the implementation of appropriate discharges in a safe and timely manner, to prevent hospital readmissions and ensuring the patient receives continuity of care through clear and timely communication with all involved in their care.
Working for our organisation
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our care values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- NVQ3 or equivalent standard of further education
- Ability to demonstrate an understanding of medical terminology
- Willing to undergo further training and development if necessary
EXPERIENCE
Essential criteria
- Experience of working in an office environment
- Excellent manner and experience of dealing with people on the telephone
- Experience of patient administration system and other IT system’s
- Experience of working directly with a variety of staff disciplines
Desirable criteria
- Experience of implementing process improvements
- Experience of administrating patient pathways
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Excellent written and oral communication skills
- Able to impart knowledge and skills to others effectively
- Excellent organisational/ prioritising skills
- Ability to respond to changing prioritises and conflicting demands on time in a calm and effective manner.
- Understanding of the importance of patient confidentiality
- Ability to interpret and execute policies and procedures.
- Ability to use computer applications including Microsoft Word, email, and the intranet and internet.
- Able to deal with situations tactfully
- Work on own initiative and as part of a team, flexible
Desirable criteria
- Ability to interpret and convey information concisely, audit skills
SPECIAL CIRCUMSTANCES
Essential criteria
- Able to travel to Stoke Mandeville Hospital
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laura Isard
- Job title
- Head of Intermediate Care, Deputy AHP Lead
- Email address
- [email protected]
- Telephone number
- 07768687763
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