Job summary
- Main area
- Booked admissions
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 434-SCC6367260
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
![Buckinghamshire Healthcare NHS Trust logo](https://static.trac.jobs/employer-logos/280.png)
Senior Booking Coordinator
Band 4
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
This is a busy, varied, autonomous role working within an established team of booked admissions, and we all work together to give the patient the best service we can within the parameters that are set.
Main duties of the job
We have an established Booked Admissions team of motivated and enthusiastic people within the Surgical management team and we are looking for another like-minded colleague to join us.
The position of Booked Admissions Senior Booking Coordinator is a varied role in a very busy and demanding environment. You will provide support to a number of consultant's theatre lists within the Ophthalmology department.
The Senior booking coordinator is an autonomous role, working for the Ophthalmology team , and requires closely working with Consultants and Service managers and other colleagues, in filling the theatre lists. Calm and efficient communication with the patient, ensuring all procedures have been followed, will ensure a positive experience for them.
A good standard of education is required, including GCSE Maths and English (or equivalent) and in an ideal world you would have worked in a healthcare environment. However, we are happy to teach the processes required to an applicant who shows the transferrable skills and are willing to learn the processes which would enable them to do this role. It is a responsible job, but with many different facets and would suit a cheerful and organised person who enjoys communication with everyone – no two days are the same and the team are all working to the same result which is putting the patient first and giving them a positive journey through a difficult time.
Previous applicants need not apply.
Working for our organisation
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
· As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
· We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
· We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
· We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
· As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
· Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
· A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
· Our vision is to provide outstanding care, support healthy communities and be a great place to work.
· Our mission is to provide personal and compassionate care every time.
· Our care values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- Good Basic Education
Desirable criteria
- GCSE or equivalent in Maths and English
- Customer Care Course or equivalent
EXPERIENCE
Essential criteria
- Use of Microsoft office packages
- Experience of having worked to performance targets and within a service level agreement
Desirable criteria
- Experience of working in the NHS (Desirable)
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Good communication skills, at all levels and across a range of individuals including clinical staff and patients
- Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
- Able to give attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
- Aware of Confidentiality code of practice in relation to patients and staff.
- Able to work under pressure and deal with conflict situations to an amicable conclusion.
- Flexible working attitude in order to be multi skilled in different areas of the service.
- Ensure punctuality and reliability of self to ensure good relationship within team environment.
SPECIAL CIRCUMSTANCES
Essential criteria
- Ability to work flexible hours, as the service requires
- Ability to work across multiple sites
Documents to download
Further details / informal visits contact
- Name
- Catherine Rodnight
- Job title
- Team Leader - Booked Admissions
- Email address
- [email protected]
- Telephone number
- 01296 838225
- Additional information
07929711520
List jobs with Buckinghamshire Healthcare NHS Trust in Administrative Services or all sectors